Quality Assurance and Complaint Coordinator

2 weeks ago


Chanhassen, United States MedSource Labs Full time
Job DescriptionJob Description

At MedSource Labs, we are committed to improving patient outcomes, providing our customers with high-quality products at cost-effective prices. We are a manufacturer of medical products that are sold throughout the world.  We are seeking a Complaint Handling Specialist to support our Quality Assurance Team. The Complaint Handling Specialist is responsible for the handling of customer feedback that is reported to MedSource.

Duties and Responsibilities:

  • Works cohesively across all departments to ensure compliance with regulatory standards, third-party certification standards, and company policies.
  • Performs inspections of incoming product returns related to customer feedback.
  • Testing products on-site as needed.
  • Notifies Manager of issues that could affect the product, processes and/or any relationship with customers.
  • Assist in analyzing returned products and root cause issues to recommend corrective actions or preventative actions.
  • Analyze quality data to identify and support product improvement.
  • Data entry, data management, report generation and maintaining controlled documents.
  • Investigate, document, and communicate with customers regarding customer feedback.
  • Interact with customers regarding general product inquiries or suggestions.
  • Communicate with Vendors regarding feedback investigations.
  • Monitoring of quality management systems.
  • Assisting the Quality Assurance Department as needed.

Qualifications:

  • Bachelor’s Degree or equivalent experience
  • 1-3 years’ experience preferred
  • Basic understanding of Excel, Microsoft Outlook, and PowerPoint.
  • Well organized
  • Strong written and verbal communication skills with a focus on attention to detail.
  • Basic knowledge of the medical device industry and the FDA and ISO regulatory requirements.
  • Ability to see and feel physical product characteristics. Ability to lift and transfer up to 25 lbs.

About Us:

MedSource Labs is a leading medical product developer and supplier specializing in high-quality products and innovative medical product development. By delivering top-quality products and solutions at cost-effective prices, MedSource Labs has been helping improve patient outcomes since 2002. The privately held company, headquartered in Chanhassen, Minnesota, serves health care professionals including emergency medical providers, hospitals and surgical centers, veterinarian and dental providers, and government agencies.

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We value our employees; embrace their qualities and the experiences they bring with them.

 

Company DescriptionMedSource Labs is a leading medical product developer and supplier specializing in high-quality products and innovative medical product development. By delivering top-quality products and solutions at cost-effective prices, MedSource Labs has been helping improve patient outcomes since 2002. The privately held company, headquartered in Chanhassen, Minnesota, serves health care professionals including emergency medical providers, hospitals and surgical centers, veterinarian and dental providers, and government agencies.Company DescriptionMedSource Labs is a leading medical product developer and supplier specializing in high-quality products and innovative medical product development. By delivering top-quality products and solutions at cost-effective prices, MedSource Labs has been helping improve patient outcomes since 2002. The privately held company, headquartered in Chanhassen, Minnesota, serves health care professionals including emergency medical providers, hospitals and surgical centers, veterinarian and dental providers, and government agencies.

  • Chanhassen, Minnesota, United States Federal Package Network, Inc. Full time

    Job OverviewPosition SummaryThe Quality Assurance Supervisor plays a crucial role in guaranteeing the effective and timely execution of the organization's policies, procedures, and practices related to product quality assurance. This position requires close collaboration with various department heads and supervisory personnel to maintain and improve product...


  • Chanhassen, Minnesota, United States Labor Solutions Professional Full time

    Job OverviewPosition SummaryThe Quality Assurance Team Leader plays a crucial role in guaranteeing the effective execution of the organization's policies, procedures, and initiatives related to product quality assurance. This position requires close collaboration with various department heads and supervisory personnel to maintain and improve product quality,...


  • Chanhassen, United States Federal Package Network, Inc. Full time

    Job DescriptionJob DescriptionJob SummaryThe Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of company’s policies, procedures, and activities involved in assuring the quality of manufactured products. This individual will collaborate closely with other department managers and supervisory staff to uphold and...


  • Chanhassen, United States Labor Solutions Professional Full time

    Job DescriptionJob DescriptionJob SummaryThe Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of company’s policies, procedures, and activities involved in assuring the quality of manufactured products. This individual will collaborate closely with other department managers and supervisory staff to uphold and...


  • Chanhassen, United States Labor Solutions, LLC Full time $60,000 - $75,000

    Job DescriptionJob DescriptionJob SummaryThe Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of company’s policies, procedures, and activities involved in assuring the quality of manufactured products. This individual will collaborate closely with other department managers and supervisory staff to uphold and...


  • Chanhassen, Minnesota, United States Roberts Automatic Products Full time

    Quality Assurance Specialist Job DescriptionOverview:The Quality Assurance Specialist is tasked with upholding quality benchmarks and aiding team members in fulfilling operational standards. This role involves performing inspections, conducting audits, and overseeing the calibration of instruments.Key Responsibilities:Process OversightExecute capability...


  • Chanhassen, Minnesota, United States Roberts Automatic Products Full time

    Quality Assurance Specialist Job DescriptionOverview:The Quality Assurance Specialist is tasked with upholding quality benchmarks and supporting personnel in fulfilling standards. This role involves performing inspections, conducting audits, and overseeing the calibration of instruments.Key Responsibilities:Process OversightExecute process capability...


  • Chanhassen, Minnesota, United States Roberts Automatic Products Full time

    Quality Assurance Specialist Job DescriptionOverview:The Quality Assurance Specialist is tasked with upholding quality benchmarks and supporting team members in fulfilling established standards. This role involves conducting thorough inspections, executing audits, and overseeing the calibration of measurement instruments.Key Responsibilities:Quality Control...


  • Chanhassen, Minnesota, United States Aerotek Full time

    Position Overview:As a Quality Assurance Inspector, you will play a crucial role in ensuring the quality and integrity of our products. Your day will begin with identifying priority items for inspection and ensuring they meet our high standards.Key Responsibilities:Begin your day by assessing high-priority items for inspection.Review technical drawings to...


  • Chanhassen, Minnesota, United States MDS Staffing Full time

    Quality Assurance Specialist (Weldments/Fabrication)Key Responsibilities • Collaborate with production and engineering teams to guarantee the delivery of high-quality products. • Interpret and comprehend fabrication and assembly drawings at a comprehensive level, grasping the design's intent. • Utilize available resources to establish specifications,...


  • Chanhassen, Minnesota, United States Federal Package Network, Inc. Full time

    Job OverviewPosition SummaryThe Quality Assurance Supervisor plays a crucial role in ensuring the effective execution of the organization's policies, procedures, and practices that guarantee the quality of produced goods. This position requires close collaboration with various department heads and supervisory personnel to maintain and improve product...


  • Chanhassen, Minnesota, United States Federal Package Network, Inc. Full time

    Job OverviewPosition SummaryThe Quality Assurance Supervisor plays a crucial role in guaranteeing the effective execution of the organization's policies, procedures, and initiatives aimed at maintaining the quality of produced goods. This position requires close collaboration with various department leaders and supervisory personnel to uphold and improve...


  • Chanhassen, Minnesota, United States Artech LLC Full time

    Job Title: Test Technician IIJob ID: 15059Location: Chanhassen, MinnesotaDuration: 06 Months ContractShift: 1st shiftJob OverviewPOSITION SUMMARYAs a Test Technician II, you will be responsible for setting up testing apparatus and executing evaluations of production assemblies and units in accordance with established methods, procedures, standards, and...


  • Chanhassen, United States PMT Corporation Full time

    Find Fulfillment in Work Every Day! We Offer Careers that Make a Difference. PMT Corporation, located in Chanhassen, Minnesota, is known for manufacturing and distributing high end, innovative products within the Orthopedic, Neurosurgery, and Plastic Surgery markets. Our workplace is a community of innovators who are passionate about creating an impact....


  • Chanhassen, Minnesota, United States MDS Staffing Full time

    Quality Engineer (Weldments/Fabrication)Key Responsibilities • Collaborate with production and engineering teams to guarantee the delivery of high-quality products. • Interpret and comprehend fabrication and assembly blueprints at an advanced level, grasping the design's intent. • Utilize available data to establish specifications, inspection, or...


  • Chanhassen, Minnesota, United States Federal Package Network, Inc. Full time

    Quality Control Lab TechnicianJob OverviewThe Quality Control Lab Technician is tasked with performing analytical and microbiological assessments of both finished products and raw materials to guarantee adherence to established quality benchmarks. This position requires meticulous documentation of testing outcomes, management of deviations, and provision of...


  • Chanhassen, Minnesota, United States PMT Corporation Full time

    Discover a Meaningful Career with PMT Corporation At PMT Corporation, we pride ourselves on being a leader in the manufacturing and distribution of advanced medical products within the Orthopedic, Neurosurgery, and Plastic Surgery sectors. Our team is composed of dedicated innovators who are committed to making a significant impact in the medical device...


  • Chanhassen, Minnesota, United States MedSource Labs Full time

    Job OverviewMedSource Labs is a leading developer and supplier of high-quality medical products, dedicated to improving patient outcomes through innovative product development and cost-effective solutions.We are seeking a Customer Service Representative to provide excellent customer support and assist in our transition to a paperless environment across all...

  • Quality Inspector

    3 months ago


    Chanhassen, United States Roberts Automatic Products Full time

    Job DescriptionJob DescriptionGeneral Description:To facilitate knowledge and understanding of the Roberts quality system by; assists all employees in meeting its requirements, performing First Article, in-process and final inspections of products, conducting audits, and monitoring calibration of measurement tools.Responsibilities:Process Control...


  • Chanhassen, Minnesota, United States Chanhassen Dinner Theatres Full time

    Logistics Coordinator Job Description**Job Summary:**The Logistics Coordinator is responsible for ensuring the smooth operation of food service logistics at Chanhassen Dinner Theatres. This role requires strong organizational and communication skills to effectively coordinate with management and service staff.**Key Responsibilities:****Supply Chain...