Quality Control Supervisor

2 weeks ago


Chanhassen, Minnesota, United States Federal Package Network, Inc. Full time
Job Overview

Position Summary
The Quality Assurance Supervisor plays a crucial role in ensuring the effective execution of the organization's policies, procedures, and practices that guarantee the quality of produced goods. This position requires close collaboration with various department heads and supervisory personnel to maintain and improve product quality, resolve and prevent issues affecting product integrity, enhance operational efficiency, and comply with industry regulations.

Key Duties and Responsibilities

  • Oversee and guide Quality Assurance Technicians and Inspectors responsible for implementing Good Manufacturing Practices and other quality assurance protocols to ensure compliance with product quality benchmarks.
  • Manage daily Quality Assurance activities, serving as the primary QA representative for operational staff.
  • Examine Production Batch Records and related manufacturing documentation to ensure adherence to compliance and record-keeping for all required manufacturing processes, quality assessments, testing, sampling, and sanitation efforts.
  • Conduct audits of quality control for raw materials, packaging elements, labels, and finished products to confirm alignment with established specifications and regulatory requirements.
  • Collaborate with Engineering, Manufacturing Engineering, Supply Chain, and Quality Engineering teams to formulate control plans and validate processes.
  • Draft, update, and refine Standard Operating Procedures (SOPs) and Work Instructions for the Quality Unit, while also providing insights and expertise on similar documents for Production, Sales, and Supply Chain departments.
  • Investigate and assist relevant departments in executing immediate corrective and preventive actions in response to customer and internal Corrective and Preventive Actions (CAPAs) as necessary.
  • Document and analyze cGMP/process deviations and customer complaints, participating in the Material Review Board to address non-conforming materials.
  • Coordinate with Supply Chain to manage the return of non-conforming materials to suppliers.
  • Generate Certificates of Compliance and destruction to ensure regulated materials are disposed of in accordance with legal requirements.
  • Develop and sustain QA programs that align with the overall quality system, corporate goals, and policies.

Essential Qualifications

  • Bachelor's degree in a relevant field such as Sciences, Quality Management, or Engineering.
  • Minimum of 5 years of experience in Quality Assurance, ideally within a manufacturing context.
  • Proficient understanding of quality management systems.
  • Strong grasp of statistical analysis and methodologies for process improvement.
  • A proactive mindset with a readiness to learn and adapt in a dynamic environment.

Skills and Competencies

  • Fluent in English with strong reading, writing, speaking, and comprehension skills.
  • Familiarity with FDA regulations and Good Manufacturing Practices.
  • Self-motivated with excellent organizational skills and attention to detail.
  • Effective communication skills, including report writing and grammar proficiency.
  • Strong critical thinking abilities.
  • Capable of making independent, confident decisions.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Able and willing to train team members.

Company Benefits

  • Comprehensive Medical, Dental & Vision Insurance
  • Flexible Spending Account options
  • Dependent Care Account
  • Paid Time Off (PTO)
  • Company-sponsored Short-Term and Long-Term Disability, along with Life/AD&D coverage
  • 401k retirement plan contributions
  • Summer Flex Time
  • Volunteer Time Off
  • Bereavement Leave
  • Paid Leave for New Parents
  • And additional benefits


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