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Junior Technical Infrastructure Consultant

2 months ago

Cleveland, United States OLR Full time
Job DescriptionJob Description

The Junior Technical Infrastructure Consultant (Jr. TIC) is responsible to help maintain our customer lab system in our Solon, Ohio office. This includes hardware/software setup, updates and maintenance. The Jr. TIC will work closely work the OLR QA team to ensure systems are in a state needed for testing. Jr. TIC will also be mentored by Senior TICs on all aspects of the TIC role to help them grow professionally. This opportunity will suit a recent graduate or Junior Technical Consultant and comes with excellent training & progression.

We rely on our Technical Infrastructure Consultants to:

  • Frequently perform installation and configuration of Oracle Retail application.
  • Regularly setup and maintain applications, servers, hardware and software environments
  • Occasionally assist project teams in validation/testing of hardware and software.
  • Regularly support and troubleshoot OLR and client environments
  • Receive and setup new equipment as needed
  • Assist and lean staging OLR process

Requirements

The successful candidate will have:

  • Self-starter
  • Ability to work under pressure to adhere to SLA's
  • Clear communication
  • Good problem-solving skills
  • Troubleshooting capability in an independent way
  • Ability to quickly understand new complex situations
  • Ability to put in place quick workarounds, and then an action plan for root cause resolution.
  • Structured approach to problem resolution
  • Have a critical sense on existing problems and resolutions with the ability to propose improvements
  • Experience in Windows installation and imaging process
  • Experience in Java, XML, Ant scripting, Oracle Database, SQL Server Database

Experience Preferred:

  • Bachelor’s degree in a Computer Science or related field
  • Experience in Windows PC support
  • Experience in Helpdesk Support

Benefits

    • Coffee, Tea, and Water in the office
    • Great Collaborative environment
    • Training and developing
    • Employer Benefits Program
    • A Certified Great Place to Work