Dispatcher

We are seeking a highly organized and detail-oriented Dispatcher to join our team. As a dispatcher, you will play a crucial role in ensuring the smooth operation of our office. You will be responsible for providing administrative support, managing office tasks, and assisting with various projects. This position is great for anyone who has good knowledge of computers, good communication skills, can Multi-task, also be a Team Player. They will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth. New hires will receive PAID training with our team of highly experienced staff. Training will consist of computer software, general paperwork, and all applicable laws and regulations. This is NOT a remote position.

Responsibilities:
- Dispatching customer calls and police calls to the tow truck drivers in a timely and professional way.
- Handle customers from the pick up window and dispatching calls to drivers.
- Handle inbound and outbound calls with customer and clients, while maintaining composure and professionalism.
- Handle customers in person and stay calm under pressure. Must be able to de-escalate situations
- Follow company and state laws and procedures
- Comply with all state, federal laws and regulations with regards to appropriate contact/dialogue with consumers.
- Ensure vehicle liens are processed in a timely matter.
- Keep records and status of updates in customer's account via various software platforms
- Multi-task between several web base portals and E-mails
- Data entry from all calls and customer from pick up window.
- Scan, Fax , and E-Mail Professionally.
- Willingness to learn
- Ability to multitask and work in a team environment
- Ability to effectively communicate and interact with Team members and Customers
- Must be able to handle High call volumes
- Ability to update accounts and speak to clients about the account. Get information for the customer.
- Utilizes critical thinking and negotiating skills to resolve difficult situations.

- Provides high quality, consistent work and documentation.

- Must be bilingual in English and Spanish.

Requirements:
- Must be at least 23 years old (Corporate Insurance Requirement)
- Clean MVR (Motor Vehicle Record)
- Current Driver’s license
- Able to pass pre-employment and random drug testing
- Intermediate computer skills for inputting data into multiple software platforms
- Excellent written and verbal communication skills
- Ability to pass background check for purposes of California State Licensing requirements. (California Law does not allow Felonies)
- High school diploma, or general education degree (GED) required College degree preferred
- Computer Skills Proficient in Microsoft Office Suite Internet Explorer, Word, and Excel
- Must have good customer service and communication skills.
- MUST BE A TEAM PLAYER
- Must be able to work Monday - Friday and some Saturdays 8am - 4pm (some days will start earlier or get off later)
- Answer and direct phone calls in a professional and courteous manner
- Greet and assist visitors, providing them with necessary information
- File and maintain documents, both physical and electronic, ensuring they are organized and easily accessible
- Perform general clerical duties, such as photocopying, scanning, and mailing
- Utilize Towbook to manage financial records and process invoices
- Assist with data entry tasks, ensuring accuracy and efficiency
- Maintain an organized office environment, including ordering supplies and keeping inventory

- Must be bilingual in English and Spanish.

-Must be able to dispatch calls from the police department and customer calls.

-Must be able to handle customers at the pick up window.

Skills:
- Proficient in operating phone systems, handling calls effectively and professionally
- Strong file management skills, able to organize documents for easy retrieval
- Excellent transcription abilities, with attention to detail and accuracy
- Knowledge of clerical procedures and practices, including record keeping and data entry
- Strong organizational skills, able to prioritize tasks and meet deadlines
- Computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

If you are a motivated individual with excellent organizational skills and a passion for providing exceptional administrative support, we would love to hear from you. Apply today to join our team as an Dispatcher