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Customer Service Specialist

2 months ago

Vallejo, California, United States Dynamic Office & Accounting Solutions Full time
Job Overview

Position: Call Center Representative

Location: Benicia, CA

Compensation: $18-22/hr

Employment Type: Full-Time, Onsite, Temporary Contract

Are you passionate about delivering exceptional customer service and identifying sales opportunities? If you excel at creating positive experiences over the phone and enjoy building strong relationships with clients, this role may be ideal for you.

We are seeking a Call Center Representative to be a vital part of a prominent heating and air company that focuses on providing environmentally friendly and high-quality solutions. In this role, you will serve as the welcoming voice for customers, assisting them with their inquiries and needs while ensuring a five-star service experience.

Key Responsibilities:
  • Handle a significant volume of incoming calls, treating each customer with professionalism and care.
  • Actively listen to customer inquiries to understand their needs and provide timely, effective solutions.
  • Establish and maintain strong relationships with customers through open and engaging communication.
  • Strive to surpass individual and team sales objectives while adhering to high standards of call handling.
  • Maintain organized and detailed records of customer interactions, manage accounts, and ensure precise documentation.
Qualifications:
  • Minimum of 2 years of experience in customer support or dispatch roles.
  • Familiarity with Customer Relationship Management (CRM) systems.
  • Possess a friendly and professional demeanor.
  • Demonstrated history of exceeding sales goals.
  • Exceptional phone handling and active listening abilities.
  • A customer-centric approach with the adaptability to engage with various personality types.
  • Capability to multitask, prioritize, and manage time effectively.

Dynamic Office & Accounting Solutions is committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind.