I.T. Desktop Support Technician

4 weeks ago

Los Angeles, United States CSC - Contemporary Services Full time
Job DescriptionJob Description

IT Desktop Support Technician

 

Job details

Salary

From $45,000 to $50,000

Job Type Full-time

Number of hires for this role 1

Qualifications

  • Experience:
    • Helpdesk, 2 years (Required)
  • License:
    • Microsoft MCSA Desktop (Preferred)
  • Language:
    • English (Preferred)
  • Work authorization:
    • United States (Required)

Full Job Description

Job brief

We are looking for IT Desktop Support Technician to join the Information Technology team. This role will be primarily focused on supporting the end user. We are looking for someone who is not only a technical expert, but is also a passionate troubleshooter and problem solver.

As a IT Desktop Support Technician, you will support the technical needs of Employees and ensure that system hardware, operating systems and software systems adhere to our organizational values. Ideal candidates will need to be technical and will work directly with other IT staff to ensure high reliability. We are looking for a team player who balances individual responsibilities, gives and welcomes feedback, and exhibits objectivity and openness to others' views.

IT Desktop Support Technician responsibilities include but are not limited to:

 

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided.
  • Walk the users through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in ticketing system.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

Requirements:

  • Proven experience as a help desk technician
  • Experience with Windows 7, 8, 10 and 11
  • Basic network troubleshooting skills (TCP/IP, DNS, etc.)
  • Office 365 Experience preferred
  • Microsoft MCSA preferred
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field preferred

Benefits:

  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off
  • Employee Owned Company Stocks

Schedule:

  • 8 hour shift
  • Monday to Friday.

Experience:

  • Helpdesk: 2 years (Required)

License:

  • Microsoft MCSA Desktop (Preferred)

Language:

  • English (Preferred)

Travel:

  • Yes
Company DescriptionEstablished in 1967, CSC’s experience and expertise are unparalleled. Its long-term and esteemed clientele base is a testament to CSC’s strong history of reliability, honesty and performance. No matter how large or small of an event, CSC is committed to its success, as well as to providing a safe and enjoyable experience for all event patrons. In addition, CSC services over 120 universities and high schools, 49 convention centers, 6 NFL teams, 5 NHL teams, 5 MLB teams, 8 MLS teams, and 4 NBA teams.

CSC has delivered services for every type of entertainment and sporting event, including 31 Super Bowls, 8 World Series, 4 MLB All-Star Games, 10 NCAA Men’s Final Four, 5 annual College Bowl Games, 7 NBA Finals, 10 Olympic Games, 5 Presidential Inaugurations, 4 Papal Visits, and 2 FIFA World Cups. CSC also handles and manages some of the largest concert tours in the nation including U2, Tim McGraw, Rihanna, The Rolling Stones, Jay-Z and Beyoncé, and Guns N’ Roses.Company DescriptionEstablished in 1967, CSC’s experience and expertise are unparalleled. Its long-term and esteemed clientele base is a testament to CSC’s strong history of reliability, honesty and performance. No matter how large or small of an event, CSC is committed to its success, as well as to providing a safe and enjoyable experience for all event patrons. In addition, CSC services over 120 universities and high schools, 49 convention centers, 6 NFL teams, 5 NHL teams, 5 MLB teams, 8 MLS teams, and 4 NBA teams.\r
\r
CSC has delivered services for every type of entertainment and sporting event, including 31 Super Bowls, 8 World Series, 4 MLB All-Star Games, 10 NCAA Men’s Final Four, 5 annual College Bowl Games, 7 NBA Finals, 10 Olympic Games, 5 Presidential Inaugurations, 4 Papal Visits, and 2 FIFA World Cups. CSC also handles and manages some of the largest concert tours in the nation including U2, Tim McGraw, Rihanna, The Rolling Stones, Jay-Z and Beyoncé, and Guns N’ Roses.

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