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UPS Field Service Engineer

2 months ago

San Francisco, United States TPS Talent Full time $75,000 - $85,000
Job DescriptionJob Description

TITLE: UPS Field Service Engineer (FSE)

DIRECT HIRE

LOCATION: Northern California

  • With 1.5 hr travel time to the bay area (San Francisco)

FIELD JOB:

  • local travel - not overnight
  • drive straight from home to sites
  • mileage
  • car allowance
  • cell phone allowance

HEALTH BENEFITS: 
• Medical - United Healthcare
• Dental
• Vision
• Flex-Spending Account
• Benefit card to be provided to employees for prescription drug purchases.
• Life Insurance & ADD
• Short Term Disability
• Long Term Disability
• 10 company paid holidays plus 2 personal days
• 401k - 3% company match

 Job Description:

UPS Field Service Engineer (FSE)

The UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The FSE will be home based and dispatched to customer sites as required.

Specific Duties

•    Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within the regional coverage area
•    Performs commissioning-focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing
•    Involved in preventive maintenance, emergency response, equipment start-up and/or field modifications
•    Attends periodic training at the company’s headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems
•    Troubleshoots issues with the technical-support group related to maintenance or operation of equipment
•    Participates in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments.

  • Other duties as assigned by management



Job Requirements

•    Preferably 3-5+ years experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s, STS, etc.
•    Utilizes hand tools and test equipment to perform work
•    Requires excellent verbal, written communication skills & customer relation skills
•    Must be able to provide high level of quality customer service
•    Must be able to complete Field Service Reports in a timely manner
•    Requires knowledge of equipment manufacturer’s specifications
•    Ability to work independently and exhibit resourcefulness
•    Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures
•    Must be able to provide necessary pro-active recommendations to clients
•    Candidate must be willing to work nights & weekends when necessary
•    Knowledge of general computer hardware & software applications
•    Previous 3rd Party UPS experience a plus
•    UPS OEM factory training or experience in Liebert / Emerson / Vertiv , APC / MGE / Schneider , or Eaton / Powerware , a MUST
•    Technical degree a plus
•    Previous military experience and training a plus

Educational Background

•    Technical graduate of a two-year accredited technical school in an engineering/technical field
OR
•    Three to five years of technician experience in related power electronics field or industry