Amazon DSP Operations Manager
2 weeks ago
* Must have prior Amazon Experience
- Employment Type: Full-Time
- Compensation: $25 per hour and weekly performance based discretionary bonus
- We are an Amazon Delivery Service Partner (DSP) looking for a smart, motivated, and hardworking Operations Manager. If you enjoy solving problems and a fast paced environment, come join our growing family and read on
- Must have Amazon management or dispatch experience: 1 or more years (Preferred)
- Customer Service: 1 year (Preferred)
- Ability to work weekends
- Use of mapping and GPS programs
- Ability to provide directions
- Basic computer skills (including Google Docs and Sheets)
1) Ensure Responsible Delivery - packages are delivered on-time, handled properly and safely
- Manage opening and /or closing set up/ stand down
- Monitoring of route timeliness
- Ability to re-route vehicles when logistically necessary
- Liaison between drivers, Amazon staff and Delivery management
- Manage large amounts of incoming calls
- Dispatch order to drivers
- Provide accurate, valid and complete information for every delivery
- Manage on the Road accidents and incidents with composure
- Ability to communicate clearly and effectively,
- Ability to track and increase company metrics
- Ability to initiate and enhance protocols
- Must be able to problem solve and deescalate issues
· Ability to work a flexible shift (including early mornings, late evenings and/or weekends)
· Flexibility to adjust hours to meet operating needs
4) Monitor Fleet Availability
· Track issues and availability of fleet
· Communicate vehicle assignment to drivers
Schedule:
- 8 hour shifts
- Day shifts
- Holidays
- On call
- Weekends
- Year round work
- Bonus pay
Job Type: Full-time
Pay: $25.00 per hour
Work Location: In person
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
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