IT Support Engineer, Tier 3

3 weeks ago


Orange County, United States Abtech Technologies, Inc. Full time
Job DescriptionJob Description

IT Support Engineer (Tier 3) - San Diego or Orange County

You are: Excellent at troubleshooting IT issues, keeping systems running smoothly and managing customers at a high level?

We're seeking a motivated Tier 3 IT Support Engineer to provide technical support to our clients in the San Diego, Orange County, Los Angeles area. This is combination of remote and on-site work.

We are: Abtech Technologies has offices in both San Diego and Santa Fe Springs, CA; 50 employees and have been in business for 35 years, performing IT support. we have 28 W2 engineers in the company.

Responsibilities of position:

  • Troubleshoot and resolve IT issues for our clients (Microsoft 365 & VMware expertise a plus).
  • Provide excellent technical support via phone, email, and remote tools.
  • Maintain client IT infrastructure for optimal performance.
  • Able to interface with customers on a personal level.
  • Capable of accepting management responsibility
  • Collaborate with team members to deliver exceptional service.

Qualifications:

  • 5-10 years (Tier 3) of IT support experience, preferably with an MSP company.
  • Strong knowledge of Windows, Mac OS, VMware and networking concepts.
  • Excellent communication and customer service skills.
  • Team player with a problem-solving mindset.

Benefits:

  • Full-time position.
  • Competitive benefits package (medical, PTO, 401k).
  • Standard business hours.

Ready to join a growing team? Apply today 

 

Company DescriptionAbtech Technologies, Inc. is a 35+ year old computer services company with 2 offices in Southern California and others around the country. We have 28 W2 engineers in the company. See our website for more information: www.abtechtechnologies.com.Company DescriptionAbtech Technologies, Inc. is a 35+ year old computer services company with 2 offices in Southern California and others around the country. We have 28 W2 engineers in the company. See our website for more information: www.abtechtechnologies.com.
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