IT Support Engineer, Tier 3
3 weeks ago
IT Support Engineer (Tier 3) - San Diego or Orange County
You are: Excellent at troubleshooting IT issues, keeping systems running smoothly and managing customers at a high level?
We're seeking a motivated Tier 3 IT Support Engineer to provide technical support to our clients in the San Diego, Orange County, Los Angeles area. This is combination of remote and on-site work.
We are: Abtech Technologies has offices in both San Diego and Santa Fe Springs, CA; 50 employees and have been in business for 35 years, performing IT support. we have 28 W2 engineers in the company.
Responsibilities of position:
- Troubleshoot and resolve IT issues for our clients (Microsoft 365 & VMware expertise a plus).
- Provide excellent technical support via phone, email, and remote tools.
- Maintain client IT infrastructure for optimal performance.
- Able to interface with customers on a personal level.
- Capable of accepting management responsibility
- Collaborate with team members to deliver exceptional service.
Qualifications:
- 5-10 years (Tier 3) of IT support experience, preferably with an MSP company.
- Strong knowledge of Windows, Mac OS, VMware and networking concepts.
- Excellent communication and customer service skills.
- Team player with a problem-solving mindset.
Benefits:
- Full-time position.
- Competitive benefits package (medical, PTO, 401k).
- Standard business hours.
Ready to join a growing team? Apply today
Company DescriptionAbtech Technologies, Inc. is a 35+ year old computer services company with 2 offices in Southern California and others around the country. We have 28 W2 engineers in the company. See our website for more information: www.abtechtechnologies.com.Company DescriptionAbtech Technologies, Inc. is a 35+ year old computer services company with 2 offices in Southern California and others around the country. We have 28 W2 engineers in the company. See our website for more information: www.abtechtechnologies.com.
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