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Project Manager

2 months ago

Irving, United States ZAPCOM GROUP INC Full time
Job DescriptionJob DescriptionZapcom is a 10 years old, global product engineering and technology solutions company headquartered in the US (United States) that specialises in boutique customer-centric solutions.  We work with clients across industries like banking/fintech, e-commerce, retail, travel, transportation, and hospitality to help them achieve their business objectives through innovative technology solutions.  With offices in major cities like Dublin and Dallas in the USA, Toronto in Canada, Global Capability Centre’s in Bangalore and Hyderabad in India, and in Costa Rica, and currently expanding to Saudi Arabia and Europe, we offer exciting global opportunities to work on impactful projects as part of a talented, global and diverse team.  At Zapcom, we are deeply committed to innovation and staying at the forefront of technology. We specialise in custom software development, cloud migration and implementation, data science, artificial intelligence, machine learning, big data, and full-stack development. Our teams leverage cutting-edge technologies and follow agile development practices to build scalable, high-performing solutions. Being customer centric, we offer flexible engagement models to cater to the unique needs of our clients, from curated pods to staff augmentation and project-based work to long-term partnerships. We commit to quality, innovation, and customer success regardless of the engagement type.  Core Responsibilities
  • Manage projects varying in size, requirements, team count, stage of project lifecycle, and communication need.
  • Act as the primary point of contact for client communication.
  • Manage and maintain the projects backlog, meetings, sprints, and scrums.
  • Providing project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
  • Monitor and deliver projects end-to-end (requirements, solution design, testing, training, communication, UAT, cutover, etc.)
  • Work with various departments including technology, marketing, customer engagement, and Operations
  • Document all communication, project progress, overages, and change requests for each project.
  • Escalating any projects that are not meeting or exceeding the client's expectations. This involves reviewing communication to ensure the client is and has been getting a confirmation from our team of any communication, following-up to show progress to the client as well as setting and proactively managing reasonable client expectations.
  • Organize both internal and client involved meetings. This requires personal and team time management, prioritization, and project triage skills to ensure no conflicts with team member's schedules and avoiding disruptive scheduling (e.g. scheduling two important meetings that require significant preparation for the same morning.) This also involves consideration for client schedules and internal progress on deliverables.
  • Provide weekly status and monthly governance updates to various stakeholders.
  • Monitor project alignment to projected timeline and tracking regularly.
  • Ensure documentation of design approval, go-live approval, timeline adjustments and other key requests for approval of significant impact on the project or project completion.
  • Reviewing workload assigned and development team member's expected tasks and hours required on a weekly basis
  • Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
  • Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
  • Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.

Preferred Qualifications
  • 8+ year’s experience in Project Management managing multiple projects
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality
  • Experience driving or facilitating Agile methodology with emphasis on scrum
  • Experience with Agile management tools like JIRA
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Experience in e-commerce initiatives is a plus.