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Sales Support Assistant

3 months ago

Clifton, United States CT WC Inc Full time
Job DescriptionJob Description

Massage Envy Clifton is looking for a high energy, goal-oriented, positive-minded individual with great Sales and Customer Service skills.  You must be able to passionately collaborate efforts and ideas to help the brand achieve its mission.

​Qualifications:

  • Proven Sales and Customer Service experience in the personal service or retail industry is A MUST 
  • Comfortable in mentoring sales associates and creating a winning and fun team culture
  • Ability to thrive in a fast-paced environment
  • Excellent communication skills
  • Born leader who can motivate, coach, influence, and inspire and not afraid to have tough conversation
  • Top performer who can set goals, prioritize work, analyze performance, and delegate effectively
  • Problem solver who can think on their feet, bring people to compromise, and resolve conflict
  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests
  • Desire for excellence, growth and advancement

Responsibilities:

  • Supervise and develop a strong team of front desk sales associates
  • Track monthly results and trends and make adjustments accordingly
  • Resolve escalated customer issues
  • Rally a team of caring professionals to deliver an excellent end-to-end experience to every guest
  • Build relationships with your staff to guide, support, and inspire them
  • Educate guest on wellness and self-care
  • Drive retail sales and membership sales
  • Build a high-achieving team by setting clear expectations, providing ongoing training and mentorship
  • Foster a strong workplace culture
  • Model our business core values of optimism, gratitude, excellence, consistency and empathy