Client Success Manager, Level I

2 months ago

Melville, United States eVero Corporation Full time
Job DescriptionJob Description

Winner of the Long Island Innovator Award and the NY State Education Department NDEAM Award, eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Client Success Manager position within our organization. 

The Client Success Manager (Client Services) plays a pivotal role in ensuring the successful utilization of eVero’s platform by our clients. This position serves as a bridge between our Client Services departments, Product teams, and our clients. The Client Success Manager will provide guidance, support, training, and troubleshooting assistance to our client base.

Primary Duties & Responsibilities

  • Provide training and guidance to existing clients on using our products/services effectively.
  • Manage and provide expert-level support for technical issues escalated from Tier 1 and Tier 2 support teams.
  • Perform advanced troubleshooting and problem resolution to identify root causes of issues.
  • Collaborate with other technical teams and departments to resolve complex issues in a timely manner.
  • Document and track support cases, including escalation paths and resolutions.
  • Proactively identify recurring issues and work with the appropriate teams to implement permanent fixes.
  • Demonstrate business, industry, and program knowledge to be effective in delivering assigned products.
  • Participate in on-call rotation for after-hours support as needed.

Qualification & Required Skills

  • Tech-savvy individual with a strong background in training and troubleshooting software across various technologies, including desktops, mobile devices, and tablets; experience with the eVero platform is a plus.
  • Willingness to learn about the I/DD industry niche and client population.  
  • Proven capability to collaborate effectively with cross-functional teams and departments.
  • Customer-centric approach with a focus on delivering exceptional service and support.
  • Flexibility to accommodate outside of standard business hours for critical issue resolution or client meetings in different time zones.

Required Education and Experience

  • Bachelor’s degree in a related field.
  • Minimum of 2 years’ experience in a client-facing role, preferably in implementation support, technical support, or customer success.
  • Experience with CRM systems, project management tools, and collaboration software such as Halo PSA, Monday.com, etc.

Other Skills / Abilities

  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
  • Consultative approach toward clients.  
  • Possess following skills at Exceptional level:  
    • Sound leadership skills  
    • Troubleshooting / Problem solving skills  
    • Time management  
    • Ability to multi-task  
    • Strong organizational skills
    • Detail oriented
Company DescriptionWhen you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.

We are proud to offer a competitive salary with a comprehensive benefits package which include:
* Medical\t\t\t\t\t* Dental
* Vision\t\t\t\t\t* Long-term disability
* 401K\t\t\t\t\t* Paid vacation time
* Cafeteria plan\t\t\t* Volunteer Time Off

Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
•\tNewly renovated headquarters featuring state of the art technology and a Café
•\tA casual and comfortable work environment
•\tMonthly team building and community outreach events
•\tA coffee bar with a wide array of snacks & trimmings
•\tFully equipped Gym and Cafeteria conveniently located on site
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110Company DescriptionWhen you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.\r
\r
We are proud to offer a competitive salary with a comprehensive benefits package which include:\r
* Medical\t\t\t\t\t* Dental\r
* Vision\t\t\t\t\t* Long-term disability\r
* 401K\t\t\t\t\t* Paid vacation time\r
* Cafeteria plan\t\t\t* Volunteer Time Off\r
\r
Hard work should always be balanced with fun and quality of life, we also offer the following amenities:\r
•\tNewly renovated headquarters featuring state of the art technology and a Café \r
•\tA casual and comfortable work environment\r
•\tMonthly team building and community outreach events\r
•\tA coffee bar with a wide array of snacks & trimmings\r
•\tFully equipped Gym and Cafeteria conveniently located on site\r
•\tConvenient Long Island location with easy access to the LIE (495) and Route 110

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