Scheduling and Care Manager

3 weeks ago

Eugene, United States BrightStar Care of Lane County Full time
Job DescriptionJob DescriptionAre you a Medical Care Coordinator who loves both the office and client/patient care? BrightStar Care is looking for a Customer Care Manager who loves patient care, care coordination and would like to use their experience in the in-home agency setting.

The Customer Care Manager is responsible for maintaining consistency in the office. Duties include data entry of client information, maintaining non-clinical notes in the proprietary CRM, developing schedules, coordinating orientation training for new staff and other tasks as needed for employee and client well-being. This stellar employee works cross-functionally with the billing manager, administrator, human resources generalist, and Director of Nursing to ensure the highest level of service and timely coordination happens. The Customer Care Manager will schedule warm introductions, management of touchpoints (field staff, care recipient) and client standards to ensure the agency meets or exceeds inquiry conversion goals.

**This position flexes between both in-office and field work**

Benefits

  • Competitive pay from $22 - $26 per hour
  • Health, dental, vision insurance options available for full time employees
  • 401 (k)
  • Bereavement pay
  • Generous PTO and paid sick time
  • Weekly pay/direct deposit
  • Travel Time Reimbursement
  • Employee Assistance Program
  • Free in-house training with Director of Nursing
  • Supportive and Rewarding Work Environment
  • Employee referral bonus program
  • Growing Company with opportunity for development

Duties Include:
  • Develop monthly and quarterly caregiver care schedule. Coordinate staff vacations, callouts and any other time off needs as needed.
  • Schedule warm introductions, management of touchpoints (field staff, care recipient), and client standards to ensure agency meets or exceeds inquiry conversion goals.
  • Update database for hospitalizations and transfers; communicates to care staff of appropriate changes.
  • Assists with New Hire Training.
  • Is an excellent representative of BrightStar Care and supports and upholds all company policies, care philosophy and mission statement.
  • Discusses with nursing staff any changes needing to be reflected in client care plans. Changes in physical, emotional, mental, or behavioral condition, unusual symptoms, accidents, injuries, or unusual occurrences, and reports promptly to a licensed nurse.
  • Ensures most current updated care plan is available in the clients home for client and family to read.
  • Coordinate with Human Resources for new employee orientation start dates to ensure new personnel are provided with the necessary training to meet the state regulations and company requirements.
  • Is back up caregiver in field when shifts are not covered. This could include nights and weekends.
  • Perform similar or related duties as required or directed.
EMPLOYMENT REQUIREMENTS:


  • Must be 18 years of age or older with a high school diploma or GED.
  • Certified CPR and negative TB skin test or chest x-ray and COVID-19 vaccination documentation.
  • Minimum one (1) year of documented caregiver, home care assistance experience is required; working with seniors in a long-term care or residential care setting preferred.
  • Minimum one (1) year in medical scheduling or staff/client coordination in a fast pace, high volume setting required.
  • Excellent professional references with the ability to pass background checks, DMV, and drug screen.
  • Proficiency in Microsoft Office Suite (Outlook, Word, & Excel), scheduling software, and internet is required.
  • Excellent organization, planning, and project management skills required which include utilizing time appropriately toward accomplishing assigned tasks. The ability to work cross-functionally with internal and external stakeholders cooperatively and respectively with management and other employees is required.
  • Ability/willingness to cover caregiver shifts as assigned or as needed.
  • Licensed driver with insured and reliable automobile with proof of insurance.
  • Ability to communicate effectively, maturely, and professionally through written and oral with residents, families, employees, vendors, and the public. Adequate and clear English speaking and writing ability.
  • Maintain a professional appearance with an organized workspace.
  • Ability/willingness to work longer than average eight (8) hour shift; work holidays or overtime; to work seven (7) day schedule.
  • Must be able to perform the essential duties and responsibilities with or without reasonable accommodation without causing a significant safety threat to self or others.
Physical Requirements include the ability to exert 50 lbs. of force occasionally by lifting, carrying, pushing, pulling, or otherwise moving objects. Ability to bend, twist, squat and/or reach frequently and consistently while performing tasks. Ability to spend long periods on feet and to ambulate quickly. Ability to work safely and to recognize potentially dangerous situations.

  • Scheduling and Care Manager

    4 weeks ago

    Eugene, United States BrightStar Care Full time

    Are you a Medical Care Coordinator who loves both the office and client/patient care? BrightStar Care is looking for a Customer Care Manager who loves patient care, care coordination and would like to use their experience in the in-home agency settingThe Customer Care Manager is responsible for maintaining consistency in the office. Duties include data entry...

  • Scheduling and Care Manager

    4 weeks ago

    Eugene, United States BrightStar Care Full time

    Are you a Medical Care Coordinator who loves both the office and client/patient care? BrightStar Care is looking for a Customer Care Manager who loves patient care, care coordination and would like to use their experience in the in-home agency setting The Customer Care Manager is responsible for maintaining consistency in the office. Duties include data...

  • Scheduling and Care Manager

    3 weeks ago

    Eugene, United States BrightStar Care Full time

    Are you a Medical Care Coordinator who loves both the office and client/patient care? BrightStar Care is looking for a Customer Care Manager who loves patient care, care coordination and would like to use their experience in the in-home agency setting The Customer Care Manager is responsible for maintaining consistency in the office. Duties include data...

  • Scheduling and Care Manager

    1 week ago

    Eugene, Oregon, United States BrightStar Care Full time

    Are you a Medical Care Coordinator who loves both the office and client/patient care? BrightStar Care is looking for a Customer Care Manager who loves patient care, care coordination and would like to use their experience in the in-home agency setting The Customer Care Manager is responsible for maintaining consistency in the office. Duties include data...

  • Scheduling and Care Manager

    3 weeks ago

    Eugene, United States BrightStar Care of Lane County Full time

    Job DescriptionJob DescriptionAre you a Medical Care Coordinator who loves both the office and client/patient care? BrightStar Care is looking for a Customer Care Manager who loves patient care, care coordination and would like to use their experience in the in-home agency setting.The Customer Care Manager is responsible for maintaining consistency in the...

  • Scheduling and Care Manager

    1 month ago

    Eugene, United States BrightStar Care of Lane County - Eugene, OR Full time

    Job DescriptionJob DescriptionAre you a Medical Care Coordinator who loves both the office and client/patient care? BrightStar Care is looking for a Customer Care Manager who loves patient care, care coordination and would like to use their experience in the in-home agency setting.The Customer Care Manager is responsible for maintaining consistency in the...

  • Medical Scheduler

    4 weeks ago

    Eugene, United States BrightStar Care of Lane County Full time

    Job DescriptionJob DescriptionAre you a medical scheduler looking for immediate work in the Eugene, OR areas? Do you want a rewarding career in the home healthcare field while receiving competitive pay, and a generous benefits package? Weve got the job for you!BrightStar Care of Lane County is looking for a medical scheduler to join our team in Eugene. We...

  • Medical Scheduler

    3 weeks ago

    Eugene, United States BrightStar Care of Lane County Full time

    Job DescriptionJob DescriptionAre you a medical scheduler looking for immediate work in the Eugene, OR areas? Do you want a rewarding career in the home healthcare field while receiving competitive pay, and a generous benefits package? Weve got the job for you!BrightStar Care of Lane County is looking for a medical scheduler to join our team in Eugene. We...

  • Medical Scheduler

    3 weeks ago

    Eugene, United States BrightStar Care of Lane County Full time

    Job DescriptionJob DescriptionAre you a medical scheduler looking for immediate work in the Eugene, OR areas? Do you want a rewarding career in the home healthcare field while receiving competitive pay, and a generous benefits package? Weve got the job for you!BrightStar Care of Lane County is looking for a medical scheduler to join our team in Eugene. We...

  • Medical Scheduler

    3 weeks ago

    Eugene, United States BrightStar Care of Lane County Full time

    Job DescriptionJob DescriptionAre you a medical scheduler looking for immediate work in the Eugene, OR areas? Do you want a rewarding career in the home healthcare field while receiving competitive pay, and a generous benefits package? Weve got the job for you!BrightStar Care of Lane County is looking for a medical scheduler to join our team in Eugene. We...

  • Medical Scheduler

    4 weeks ago

    Eugene, United States BrightStar Care of Lane County - Eugene, OR Full time

    Job DescriptionJob DescriptionAre you a medical scheduler looking for immediate work in the Eugene, OR areas? Do you want a rewarding career in the home healthcare field while receiving competitive pay, and a generous benefits package? Weve got the job for you!BrightStar Care of Lane County is looking for a medical scheduler to join our team in Eugene. We...

  • Scheduler

    6 days ago

    Eugene, United States Cassiel Inc. DBA Visiting Angels Full time

    Job DescriptionJob DescriptionSalary: 22.00Do you like the idea of creating a profoundly remarkable experience in the lives you touch each day? Can you bring positive energy to a dynamic team of professionals that are committed to the “Art of Giving?” This may be the place for you!Visiting Angels Eugene, Lane County’s premier in-home care provider is...

  • Imaging Scheduler

    4 weeks ago

    Eugene, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Imaging Scheduler

    3 weeks ago

    Eugene, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Nurse Care Manager

    1 hour ago

    Eugene, Oregon, United States Veterans Health Administration Full time

    This nurse provides gender-specific direct Veteran care and care coordination, as it pertains, to Veterans and their care within the Primary Care Department.The duties include, but are not limited to:Manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels. Demonstrates competence in primary...

  • Patient Care Manager

    4 weeks ago

    Eugene, United States Gentiva Hospice Full time

    Our Company: Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for...

  • Patient Care Manager

    1 month ago

    Eugene, United States Gentiva Hospice Full time

    Our Company: Gentiva Hospice is a member of the Gentiva family an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...

  • Patient Care Manager

    1 month ago

    Eugene, United States Gentiva Hospice Full time

    Our Company: Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...

  • Patient Care Manager

    3 weeks ago

    Eugene, United States Gentiva Hospice Full time

    Our Company: Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...

  • Body Care Manager

    3 weeks ago

    Eugene, United States Natural Grocers Full time

    Salary Range: USD $19.00/Hr. - Overview: The Job in a Nutshell: The Body Care Manager is responsible for the successful operation and profitability of the Body Care department as well as training, directing and monitoring all department staff. Department Managers are responsible for the success of their own department and are required to fulfill the duties...