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Applicant Service Coordinator

2 months ago

Richmond Hill, United States Wavecrest Management Full time $20 - $25
Job DescriptionJob Description

Essential Duties and Responsibilities

  • Assisting with duties such as organizing, filing, photocopying, faxing, etc.
  • Address tenant/applicant inquires via email, phone, paper mail, etc.
  • Communicate with both internal and external parties with the utmost customer service.
  • Technologically savvy and familiar with Outlook, Microsoft Office, Slack
  • Ability to maintain confidentiality when dealing with sensitive information.
  • Responsible for maintaining paper and electronic records.
  • Monitoring Re-rentals email
  • Sending notices for units on Master waiting list, monitoring responses
  • Printing all documents sent in by applicants to process
  • Sending notices on HC, keeping track of responses
  • Sending out all formal rejection letters and scanning all rejection files to folder
  • Print all appeals, scan, and send for review
  • Enter all new transfer request, examine list, and provide status update to tenants’ inquiries
  • Review all reasonable accommodations and reach out to tenants when necessary
  • Scanning all lease transfer request, name change to Que in Re-rental folders
  • Review, complete and send out mail merge when necessary
  • Purge Master waiting list every once yearly to determine applicants interest in housing
  • Assist Coordinators in translating on scheduled HPD interviews or phone calls when necessary
  • Attend to tenants’ inquiries at front reception
  • In charge of answering applicants/tenants calls and providing assistance
  • Downloading applications from website
  • Ability to provide support with special projects or providing extra support colleagues as needed.

Required Knowledge, Skills, and Abilities

  • Must be proficient in reading and writing in Spanish
  • Ability to work effectively with minimum supervision in a fast-paced, high-volume office and appropriately set priorities and exercise independent judgment while also accepting Supervisor guidance.
  • Strong interpersonal, customer service and communication skills
  • Must be proficient in all aspects of Microsoft Office.
  • Ability to multitask.

 

 

 

 

*Wavecrest Management, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Wavecrest Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

 

Company DescriptionWavecrest Management Team Ltd. is a full-service management company which began operations in 1979. Wavecrest Management is proudly family owned and operated alongside employees who are truly cared for. Wavecrest manages multiple properties across all boroughs in New York City and is continuously growing at a persistent rate.Company DescriptionWavecrest Management Team Ltd. is a full-service management company which began operations in 1979. Wavecrest Management is proudly family owned and operated alongside employees who are truly cared for. Wavecrest manages multiple properties across all boroughs in New York City and is continuously growing at a persistent rate.