Customer Relations Specialist
4 weeks ago
We are seeking a dedicated and detail-oriented Customer Relations Administrator to join our team. In this role, you will be responsible for providing administrative support to our customer relations department and ensuring smooth and efficient operations. You will serve as the primary point of contact for customer inquiries and requests, and play a key role in maintaining positive relationships with our valued customers.
Responsibilities (but not limited to) :
Serve as the main point of contact for customer inquiries via phone, email, and in-person interactions.
Provide timely and accurate responses to customer questions, concerns, and requests, ensuring high levels of customer satisfaction.
Maintain customer records and databases, ensuring accuracy and completeness of information.
Coordinate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
Assist in the development and implementation of customer service policies, procedures, and best practices.
Collaborate with cross-functional teams to improve overall customer experience and drive customer loyalty and retention.
Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
2+ years of experience in customer service or administrative role, preferably in a fast-paced environment.
Excellent communication and interpersonal skills, with a strong customer service orientation.
Proficiency in Google Docs, Google Sheets, Google Powerpoint and CRM software.
Strong organizational and multitasking abilities, with a keen attention to detail.
Ability to work independently and collaboratively in a team environment.
Positive attitude, adaptability, and willingness to learn and grow.
Prior experience in a customer-facing role or call center environment is a plus.
Benefits:
Competitive salary based on experience.
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) retirement savings plan with employer match.
Paid time off and company holidays.
Opportunities for professional development and career advancement.
Dynamic and inclusive work culture with a focus on teamwork and collaboration.
If you are passionate about providing exceptional customer service and are looking for an opportunity to grow your career in customer relations, we’d love to hear from you Join our team and be part of a company that values integrity, excellence, and customer satisfaction.
Compensation is negotiable and reflects level experience.To apply, please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for this role.
Olde Wood Limited® has three premiere Design Centres located in Dallas, Texas; Denver, Colorado; and our home – Magnolia, Ohio. These retail locations showcase some of the most prized pieces of wood ever seen and provide the opportunity for individuals to be inspired and turn their visions into a reality.
We are always looking for talented individuals who embrace collaboration and are passionate about personal and professional growth.Company DescriptionOlde Wood Limited® is home to one of the most sought-after lines of wide plank flooring. With our 25+ years of industry experience, we have continued to evolve and meet the desired specifications, quantities and styles for our customers.\r
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Olde Wood Limited® has three premiere Design Centres located in Dallas, Texas; Denver, Colorado; and our home – Magnolia, Ohio. These retail locations showcase some of the most prized pieces of wood ever seen and provide the opportunity for individuals to be inspired and turn their visions into a reality.\r
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We are always looking for talented individuals who embrace collaboration and are passionate about personal and professional growth.
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