Customer Service Representative
2 weeks ago
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
NORMAL DAY-TO-DAY DUTIES
Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the appliance service specialists. They are responsible for the repair of major home appliances in the customers home. Products repaired include the following home appliances: Washers, Dryers, Stoves, Microwaves, Refrigerators, and other home appliances. This position provides timely and quality repairs of customers appliances while maintaining high levels of customer service. We work Monday through Friday, weekends off.
We are looking for great people to join our team.
REQUIRED QUALIFICATIONS
Internet / Computer Skills
18+ Years of Age
Technical Aptitude or Strong Desire to Learn
TRAITS DESIRED
Self-Motivated
Critical Thinking
Ability to think through complex tasks
Well-groomed
Good customer service skills
Good Listening skills
Ability to self-manage
Well-organized
Detail Oriented
Confident and Compassionate
Willing to continue education perpetually to meet the ever-changing demands of the industry.
Specific Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
We are actively interviewing for this position - Apply today and our hiring manager will follow up
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