Clicks Group Shop Assistant

2 weeks ago


Magnolia, United States Coolcareers Full time

** Clicks Group Shop Assistant / Cashier X2**

****Introduction**** To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

****Job description**** **Job Objectives:**

* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.

* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.

* To ensure the safe handling of cash at all times.

* To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

* To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.

* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.

* To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values.

* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Knowledge:**

* Basic maths calculations

* Retail/FMCG background and understanding of merchandising and promotions principles

* Understanding of stock management procedures

* Knowledge of customer service excellence

**Skills:**

* Planning and organising skills

* Problem-solving skills

* Strong customer orientation

* Good communication skills

* Computer literacy

* Numeracy skills

**Competencies:**

Essential:

* Relating and networking

* Following instructions and procedures

* Delivering Results and Meeting Customer Expectations

Desirable:

* Working with people

* Persuading and Influencing

* Planning and Organising

* Coping with Pressures and Setbacks

****Minimum requirements**** **Experience:**

* Desirable: experience in a customer facing role within a retail/FMCG store operations environment

**Education:**

* Essential: Grade 12

* Desirable: Maths 50% and English 50% at Grade 12 level

Please email CV to:CLK1733MGR@clicks.co.za

Closing Date: 18 February 2022

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