Customer Service/ Shipping

4 weeks ago

Magnolia, United States Slow Pour Supply Full time

We are looking for an **Customer Service and Shipping Specialist** to join our team The Administrative and Shipping Specialist is responsible for working directly with our retail customers and wholesale partners as the point of contact to answer customer questions and offer solutions. This position will also assist the shipping team to retrieve items based on invoices or shipping lists, verifying the amount or type of items, properly labeling and sorting items, and safely packaging them for shipment. As part of this process, you will assist with maintaining the accuracy of our **shipment database, exchanges, returns, picking, packing, and shipping** with attention to details. Enjoying coffee will help in the process of this position.

The schedule for this part time position will be for the morning shift at 3 days a week and 4 hours a day, with the ability to add additional hours as business needs increase.

**Who We Are**:
Centered on a diverse community of coffee professionals and enthusiasts with a shared passion for specialty coffee, our team at Slow Pour Supply® is committed to sparking creativity and forging lifelong connections.

We believe specialty coffee is a preparation process and we thrive to bring this belief to our customers through our portfolio of carefully curated products. Through supporting events and competitions we empower baristas everywhere to celebrate their diversity and leverage their uniqueness as a source of strength on the path to success.

**Position Description**:
The Customer Service/ Shipping & Receiving Specialist works collaboratively with the warehouse team to provide customer service to our customers and freight carriers, and ensure shipments arrive safely and on-time. This role helps Slow Pour achieve its mission by supporting the growth of local coffee communities across the region.

**Customer Service Support (40%)**
- Serve as first friendly contact point for customer service support with our retail and wholesale clients.
- Provide helpful information, respond to complaints, answer product questions, offer solutions, guide them through the ordering process, create orders, and invoice orders in a timely fashion
- Make adjustments to any open orders as needed, such as cancellations, updating products on orders, or holding fulfillment.
- Provide proactive customer outreach, such as, collecting, analyzing customer feedback, and reviews.
- Making notes for clients files as needed for reference purposes.
- Acknowledge drop-ship orders properly and accurately.
- Invoice drop-ship orders weekly
- Follow company policies to process returns, exchanges, and refund requests
- Performs other job responsibilities as assigned.

**Shipping/Receiving Management (60%)**
- Package, seal, and label products carefully for safe shipping to avoid any breakage by following proper safety procedures.
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipments.
- Maintain drop-ship partner’s high-quality standards for all fulfillments
- Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.
- Determine best shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Maintain database of shipments to ensure that customer orders are updated and that appropriate documents are provided.
- Restocking, receiving, and counting inventory.
- Monitor shipping supplies inventory and communicate ordering needs to ensure timely order processing.
- Use moving equipment like pallet jacks to safely and efficiently move inventory around the warehouse facility.
- Ensure delivery schedule is maintained and promptly alert Owner or Logistics Coordinator if a delay occurs or is likely.
- Follow safety and equipment procedures to maintain a safe and a tidy warehouse.
- Wear the proper safety equipment when performing warehouse specific duties.

**Competencies**:

- Time Management: Punctuality is a MUST, Clocking in and out on time.
- Excellent communication and interpersonal skills, both verbal and written
- Ability to work as part of a team and contribute to a safe and healthy working environment
- Must have iOS & Customer Service Platform Experience
- Bilingual in Spanish is a plus
- Ability to stand for several hours
- Ability to lift items, no more than 40 lbs.
- Ability to balance multiple tasks at a time while staying organized
- Demonstrate time management skills
- Product supply understanding
- Comfortable talking and communicating with external vendors to resolve issues
- Ability to investigate and find the root cause of issues and follow through with corrective actions
- High attention to detail (Accurate Data Entry)
- A love for coffee
- Previous Customer Service and/or Hospitality experience a plus.
- Previous Shipping and/or Inventory Management experience a plus.
- Forklift Certification is a plus.

**What We Offer**:
We understand that our peopl

  • Customer Service Associate

    2 weeks ago

    Magnolia, United States The UPS Store #7034 Full time

    Greetings, Thank you for your interest in The UPS Store. We are a franchise store and are owned and operated by Todd Williams (bradleymarie Inc.). We are currently looking for a part time associate with customer experience. Below is a list of services we provide: Amazon returns UPS/USPS Drop offs UPS/USPS Shipping Notary work Faxing/Scanning Wide...

  • Customer Service Representative

    3 weeks ago

    Magnolia, United States D3S Service Full time

    **Benefits**: - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Vision insurance NORMAL DAY-TO-DAY DUTIES Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Customer Service Representative

    5 days ago

    Magnolia, United States D3S Service Full time

    **Benefits**: - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Vision insurance NORMAL DAY-TO-DAY DUTIES Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Customer Service Representative

    4 weeks ago

    Magnolia, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insurance NORMAL DAY-TO-DAY DUTIESCustomer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Customer Service Representative

    2 weeks ago

    Magnolia, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offVision insurance NORMAL DAY-TO-DAY DUTIESCustomer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the...

  • Guest Service Associate

    3 weeks ago

    Magnolia, United States Clearwater Express Wash Llc Full time

    Get ready to dive into the ultimate car wash adventure with ClearWater Express Wash! We're not just washing cars - we're making waves, spreading joy, and building a community of servant leaders who are ready to make a splash. If you're energetic, social, and have a heart that beats to serve, then buckle up and join us on this exhilarating journey! **What...

  • Customer Service Specialist

    3 weeks ago

    Magnolia, United States US Power Pros Full time

    US Power Pros is searching for a highly motivated Customer Service Coordinator to join our team! The Customer Service Coordinator will be responsible for assisting the office staff with follow-up calls. Calling existing customers to grow the service department. Ensuring excelling customer satisfaction through the accuracy and efficiency of their...

  • Alterations Customer Service Representative

    1 week ago

    Magnolia, United States David's Bridal Full time

    **Alterations Customer Service Representative** NOW HIRING Location TX - The Woodlands Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative** **What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding...

  • Counter Help

    3 weeks ago

    Magnolia, United States Branch 49 Full time

    Job DescriptionJob DescriptionNow hiring Customer Service  Manage  large amounts of incoming phone calls   Identify  and assess customers’ needs to achieve satisfaction   Build sustainable relationships and trust with customer accounts through open and interactive communication   Provide accurate, valid and complete information by...

  • Retail Operations Customer Service Representative

    4 weeks ago

    Magnolia, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

    ** Retail Operations Customer Service Representative** Job Title Retail Operations Customer Service Representative Position ID 27629719 Location The Woodlands, TX 77380 Other Location Description POSITION SPECIFIC DESCRIPTION The New Energies group in Shell is focused on leading in the energy transition towards a low-carbon future through power /...

  • Retail Operations Customer Service Representative

    2 weeks ago

    Magnolia, United States MP2 Energy LLC, A Shell Energy North America Subsidiary Full time

    ** Retail Operations Customer Service Representative** Job Title Retail Operations Customer Service Representative Position ID 27629719 Location The Woodlands, TX 77380 Other Location Description POSITION SPECIFIC DESCRIPTION The New Energies group in Shell is focused on leading in the energy transition towards a low-carbon future through power /...

  • Retail Sales Associate

    4 weeks ago

    Magnolia, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!...

  • Retail Sales Associate

    1 week ago

    Magnolia, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!...

  • Sales Associate/Customer Service Rep

    4 weeks ago

    Magnolia, United States Amazing Lash Studio Full time $9 - $12

    Hiring immediately for a retail sales associate/customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!COVID-19...

  • Sales Associate/Customer Service Rep

    2 weeks ago

    Magnolia, United States Amazing Lash Studio Full time $9 - $12

    Hiring immediately for a retail sales associate/customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!COVID-19...

  • Retail Sales Associate

    15 hours ago

    Magnolia, United States Amazing Lash Studio Full time

    Overview Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! ...

  • Woodlands 4 Service

    3 days ago

    Magnolia, United States HEB Grocery Stores Full time

    HEB Grocery Stores - Woodlands 4 Service [Grocery Clerk / Cart Attendant] As a Customer Service Assistant at HEB Grocery Stores, you'll: Package groceries and assist customers in transporting their merchandise from the store to their vehicle; Gather baskets and pick up trash inside and outside store; Maintain and stock bag areas; Assist in unloading...

  • Restaurant Crewmember Cook, Cashier and Customer Service

    2 weeks ago

    Magnolia, United States Raising Cane's Full time

    Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $12/hour minimum (+ an additional $1/hr premium pay after 10pm!) Restaurant Crewmembers at Raising Canes will wear many hats (including a Raising Canes hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediately for...

  • Customer Service Rep(06748)

    1 month ago

    Magnolia, United States Domino's Pizza LLC Full time

    As a Domino's Pizza CSR, you are the first contact with every Customer who calls our stores. Your professionalism and optimism are vital to creating a pleasant experience for Customers. As a CSR, you will receive training on our computer system and w Customer Service, Research, Forest, Service, Restaurant, Retail

  • Customer Service Representative

    3 weeks ago

    Magnolia, United States Chris Burns - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...