Customer Service
3 weeks ago
Join the Abacus team and work for one of our top clients based out of the Cockeysville, MD area.
2-4 weeks of paid in person training - then fully REMOTE
Job Duties:
- Answer calls and respond to emails.
- Handle customer inquires both over the phone and by email.
- Research required information using available resources.
- Manage and resolved customer complaints.
- Provide customers with product/service information.
- Enter new customer information into the system.
- Route calls to the appropriate resource.
- Respond to incoming calls from students and parents regarding financial aid options, application procedures, eligibility criteria, deadlines, and other related inquiries.
Qualifications:
- Experience with Microsoft Office.
- Must be able to work in a fast-paced environment.
- Must be able to follow both written and verbal instructions
- Must have basic math skills (word problems, percentages, multiplying fractions)
- Must be able to write paragraphs to summarize conversation to your client (pre-assignment testing on this)
Schedule/Pay Rate:
- Monday - Friday.
- $15.50 hourly - Paid Weekly.
Excellent Culture
Meaningful Employment
Potential for Growth
Great work environmentCompany DescriptionCompetitive Pay Rates\r
Excellent Culture\r
Meaningful Employment\r
Potential for Growth\r
Great work environment
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