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Customer Service Representative

3 months ago

Westlake, United States Wigs for Kids Inc Part time $13
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Paid Time Off

Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with professionals in the beauty industry.  The ideal candidate is friendly, detailed oriented, great communicator and able to conduct productive intake interviews to gain the information needed.  
Responsibilities 
  • Receive and respond to inbound calls and emails 
  • Create and maintain tracking reports for management.
  • Conduct intake interviews
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions

Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Experience in the beauty industry preferred but not necessary
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Marketing experience preferred but not necessary
  • Highly organized with the ability to prioritize projects and manage time effectively