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Law Firm Administrator
2 months ago
Our client is a well-known and respected law firm located in Oakland County. The Office Administrator has responsibility for the overall administrative operations of the office. This interesting and varied role directly supervises, recruits and develops legal support personnel, works closely with the Office Managing Member (Partner), Chief Human Resources Officer, Directors and other firm leaders, and supports firm wide employee engagement and other initiatives.
Office Administrator Duties:
- Responsible for recruitment and supervision of administrative personnel, optimizing productivity and ensuring that firm expectations are being met.
- Determines staffing needs, with special attention to meeting and maintaining benchmarked staffing ratios and trends.
- Oversees all aspects of performance management for assigned personnel. Performs investigations in conjunction with Human Resources and implements corrective action, when appropriate. Conducts performance reviews and gives input on base compensation and bonuses. Communicates and implements firm policies and procedures. Monitors employee overtime. Initiates recruitment of new personnel, including advertising, interviewing, testing and selection.
- Provides guidance to staff including mentoring, advising, coaching, counseling, and mediating; fosters a service-oriented culture.
- Works to achieve a balance between supporting the lawyers’ specific needs and providing consistent staffing and administrative practices.
- Conducts the onboarding and off-boarding processes for lateral partners, attorneys and administrative personnel.
- Serves as participant or project manager on firm-wide employee relations or process improvement initiatives.
- Oversees work flow processes, finds solutions and implements process improvements based on best practices.
- Supports firm-wide employee engagement and retention initiatives, participating in ERGs and wellness initiatives; assists with DEI initiatives and responses to HR and client surveys.
- Plans office events and activities. Represents firm to the local community through civic activities and participation in professional organizations. Coordinates office charity and volunteer programs.
- May be assigned office management responsibilities for additional firm offices.
- Works on other projects as assigned.
Qualifications:
- Bachelor’s Degree or higher, with at least five years of related experience required.
- Experience directly supervising office personnel; broad knowledge of legal services industry; prior law firm experience preferred.
- Proven experience with the ability to retain, develop and motivate exceptional talent in a diverse environment.
- Strong analytical skills, including the ability to exercise discretion and independent judgment with respect to matters of significance.
- Executive presence, tenacity, integrity, and professionalism that will engender confidence with attorneys, administrative leadership, and office personnel.
- Strong interpersonal skills, including the ability to create a positive team culture and work effectively in a diverse consensus-driven organization and to create consensus-based support.
- Excellent written and oral communication skills.
- Outstanding relationship-building skills with the ability to collaborate equally well with senior administrative leaders, members, associates, and staff across the firm.
- High proficiency in Microsoft Office applications (Word, Outlook and Excel).
- Strong organizational skills and ability to manage multiple projects independently with specific deadlines and adjust to changing priorities.
- Experienced with change management. Ability to use initiative and judgment to accomplish results.
- Strong attention to detail, accuracy and problem-solving skills.
- Capability to advise and persuade others and develop strong relationships and engagement; ability to maintain confidentiality and put effort in earning trust.
- Positive attitude and professional demeanor; ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Human Resources experience a plus.
