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Accounting(AP/ AR) customer service

4 months ago

Duluth, United States Della Infotech Inc. Full time
Job DescriptionJob Description

The Solutions Center Specialist is responsible for receiving and responding to customer telephone and email inquiries to our inbound call center. The agent ensures that the highest level of customer service is provided to all inquiries.

 

 Responsibilities:

Receive incoming calls and emails from customers and answer questions relating to their accounts. These inquiries could be related to Accounts Receivable or Accounts Payable

 Ability to research intra-company and inter-company billings and make necessary corrections

 Provide invoice and statement copies as needed

 Initiate and respond to Service Now tickets for more detailed customer requests

 Solicits vendors for tax documentation

 Receive and research general ledger postings as requested

 Handle all Tier 1 and Tier 2 inquiries to prevent escalations

 Additional tasks as determined

 

Experience:

2+ years’ experience in a call center environment

Excellent communication and relationship building skills

Customer service focused

Ability to focus on high volume, high pressure, customer-oriented environment

Excellent data entry skills

Strong conflict resolution skills

Strong working knowledge of Peoplesoft

Ability to manage multiple tasks concurrently

Strong organizational and follow up skills

Results driven; self-motivated

 

Education

High School graduate or higher

 

Physical Requirements

Sit, Stand, Walk and Stoop for a prolonged period

Talk, Hear, and use hands to finger and handle controls and office equipment

Frequently required to reach with hands and arms

 

 

 

Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.