![Kinetico San Antonio](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
At Kinetico, we put people first. We make sure at Kinetico you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be Kinetico’s next all-star player.
Responsibilities
As a Kinetico Customer Service Representative, you can expect to:
- Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from Kinetico.
- The Customer Service Representative regularly communicates with internal and external customers of Kinetico.
- Provide information to prospects and initiate new service
- Answer questions, research problems, resolve issues, provide pricing, schedule service(s) and provide closure for customers
- Resolving customer problems with invoice or billing questions
- Conduct telephone conversations with customers about issues surrounding their service or installation in a professional manner
- Enter service-related notes in Service Titan software
- Provide general marketing information to prospects and customers as requested
- Conduct follow-up telephone calls with customers for services, and current customers as directed
- Update notes in system with technician and other employee customer information.
- Escalate appropriate inquiries or problems to managers
There’s plenty of perks too
- $17.00 Hourly + Incentives
- Paid time off and holidays
- Employee disccount
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
Qualifications
Minimum Requirements:
- Must have 2 year of previous customer service experience
- Entry level customer service skill and technique
- Basic / entry level understanding of computers(Service Titan knowledge is a plus)
- Entry level skill on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
- Must successfully pass background
Physical Demands / Working Environment:
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
Kinetico is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Company DescriptionKinetico is a reputable company and takes pride in the service we provide.Company DescriptionKinetico is a reputable company and takes pride in the service we provide.-
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