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Field Service Engineer

2 months ago

Remote, United States Commtech Services Inc Full time
Job DescriptionJob Description

100% REMOTE POSITION

Overview / Purpose  
The position of Field Service Engineer is extremely important and directly affects the success of our company.  It is expected that the Field Service Engineer will provide service in a safe manner, on-site troubleshooting of equipment, customer technical support, supervision for equipment rebuilds and installation, commissioning and start-up of equipment, and submit reports in a timely manner. The Field Service Engineer should advise management of concerns, progress, and important developments on a timely basis.
 
The Field Service Engineer will be the point of customer contact on-site. It is expected that they develop customer relationships; to clearly define scope and successfully perform the service as proposed by management. To manage additional resources on a timely basis, working within the project schedule and budget.  A detailed understanding of the project, including performance, customer and proposal specifications, schedule, and budget is required  
Minimum Qualifications  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform the essential duties.  
Essential Duties & Responsibilities  

  • The Field Service Engineer has the responsibility of executing service in safe manner from traveling to site to submitting the final reports, including the following:
    • Inspections and Preventative Maintenance o Perform onsite review of operational history and maintenance logs. o Pre-inspection meeting with customer maintenance staff and management. o Review current equipment fault logs. Discuss any future or recent capacity changes.
    • Parts replacement, if required. o Internal and external inspection. o Controls and safety equipment verification and alarms. o Optimization of system operation. o Site photos and detail findings
  • Troubleshooting o Identifying current technical or electrical issues in the equipment. o Providing analysis for problem solving. o Performing corrective action for equipment problems.
    • Site photos and detail actions. 
  • Equipment Installation o Mechanical Installation Supervision o Electrical Installation Supervision o Site photos of progression and completion
  • Startup & Commissioning o Follow commissioning check list
    • I/O checkout o Complete start up reports
    • Site photos of completion
       
      Additional Responsibilities  
  • Performs other duties as assigned. 

Education / Experience  

  • A bachelor’s degree from an accredited institution related field is preferred.
  • A minimum of 5 years of comparable field service is required. 

Certificates, Licenses, Registrations  
        •    Safety training is required for the following:

  • Aerial Lifts o Arc Flash/Arc Blast Safety o Bloodborne Pathogens o Confined Space o Crane Safety o Fall Protection o Forklift Training o Lockout/Tagout o Personal Protective Equipment
  • Respiratory Protection 

Essential Knowledge, Skills and Abilities  

  • Must be willing to travel >70% of the year.
  • Demonstrated ability to effectively solve mechanical and electrical issues.
  • Must be knowledgeable of mechanical and electrical components.
  • Ability to manage third party resources.
  • Ability to work collaboratively on a team. 

Special Skill Requirements   

  • Proficient in A/B or Rockwell and related controls software.
  • Proficient in the use of Microsoft office and various CAD applications. 

Physical Demands  

  • Frequently lift or carry 25lbs.
  • Bend, stoop, or kneel approximately 2hrs a day.
  • Frequently push or pull 50+lbs.
  • Stand, sit, walk approximately 8hrs a day.
  • Dexterity required.
  • 20/20 Vision or corrected ability.
  • Operate moving vehicles or heavy machinery. 

Work Environment  

  • Applicable personal protective equipment; situationally dependent.
  • Outdoor conditions (temperature, precipitation, winds, sun exposure)
  • Pollutants.
  • Excessive Noise.
  • Chemicals and corrosive agents.