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Care Designer
4 months ago
Care Designer Job Description
Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.
If you love people and have a passion for making a difference, then this is the job for you
As a Care Designer you are responsible for the day to day operations related to driving business results through converting Care Consultations and the ongoing client care experience. You support the client and the client’s family, ensuring that the care is always up-to-date and that there is a perfect caregiver/client match. You are someone that is available to answer any client care questions or caregiver support. You may at times step in as a caregiver. You will drive growth through the following main duties and responsibilities:
Consultation Conversion:
Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
Develops, promotes and ensures high quality, innovative customer service
Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required
Client Care Deliver and Experience:
Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
Develops appropriate and individualized care plans and updates as required
Educates clients on self-care and evaluates client response to care provided
Monitors risk issues and analyzes trends, adapts care as needed
Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
May need to step in as a caregiver if needed
People Leadership:
Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
Manages the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs
Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
Scheduling Collaboration:
Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
Liaises with the CSC team to communicate changes in client requirements, Caregiver assignments
Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5% for total staff; manages performance of Caregiver
Responsible for data integrity and completion (Caregiver & Client files) in the scheduling software
Administration:
Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
Conducts record audits on a quarterly basis to ensure accuracy and up to date information
Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
Responsible for approving all visits and premiums in preparation for each payroll and billing cycle
Availability:
Flexibility is required
Full time
On-call evenings and weekends in collaboration with team members
Business Relationships:
Reports to the company CEO as your leader
Leads and manages the Caregiving team
Works closely in partnership with the company managerial team and Care Services Center
Works with other agencies and promote good community relations and attends marketing events and activities
Key Metrics:
Consultation Conversion
Driving Revenue
NPS; Client and Caregiver Score of 10
Qualifications:
Education Requirements:
Bachelor’s Degree in Nursing, Social Sciences, or related field preferred not required
CNA or CMA Certificate
CPR and First Aid Certification is required
Experience Requirements:
Caregiving experience is an asset
Nursing background is considered an asset
Managerial experience of at least 5 years
Administrative Requirements:
Demonstrated experience setting and achieving goals
Fingerprint Card required
Customer service and leadership background considered an asset
Negative TB test (updated every 5 years for continued employment)
Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
Exceptional written and verbal communication skills
Intentional organization, planning, time management and multitasking skills
Insured Vehicle, valid driver’s license, and clean driving record
Personality Requirements:
Caring nature with a passion for people
Able to get along with multiple types personalities
Detailed and organized
Able to multitask and operate under pressure
Outgoing and friendly personality
Focused and a go getter attitude
Company DescriptionAs a member of the Nurse Next Door team you understand how to hustle with heart - this is essential You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.Company DescriptionAs a member of the Nurse Next Door team you understand how to hustle with heart - this is essential You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.