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Front Desk Medical Receptionist

3 months ago

Garden Grove, United States National Institute of Research, Inc. Full time
Job DescriptionJob Description
The National Institute of Clinical Research (NICR) is an independent, multi-site clinical trial site management organization (SMO). We deliver and facilitate the highest quality Phase 1 - 4 trial management to our multi-specialty network of physicians. NICR undertakes multiple levels of research and planning necessary for any type of clinical trial. NICR provides sponsors and CROs premium services leading to rapid study site identification, trial placement, site initiation, and successful subject enrollment. With more than 30 years of experience, NICR is recognized as one of the leading research organizations in the nation.  You will assist with NICR’s Clinical Trial Patient Recruitment efforts with various work assignments. You must be well organized, able to manage several projects simultaneously and function well in a fast-paced environment.

Position:  Front Desk Medical Receptionist                                                         

Duties & Responsibilities:

  • Patient Reception and Interaction:
    • Greeting patients and visitors warmly.
    • Checking in patients for appointments and verifying personal information.
    • Directing patients to the appropriate waiting areas.
  • Patient Recruitment and Appointment Scheduling:       
    • Contact potential participants to explain study details, including purpose, duration, and procedures.
    • Address any questions or concerns potential participants may have.
    • Managing the clinic's appointment calendar.
    • Scheduling, rescheduling, and canceling patient appointments.
    • Sending reminders for upcoming appointments via phone, text, or email.
  • Telephone and Communication Management:
    • Answering and routing phone calls.
    • Responding to inquiries about services, hours, and other general information.
    • Communicating with medical staff to relay patient needs or concerns.
  • Office Management:
    • Ordering and managing office supplies, and petty cash reconciliation.
    • Keeping the front desk and reception area clean and organized.
    • Coordinating with other administrative and medical staff to ensure office efficiency.
  • Compliance and Confidentiality:
    • Adhering to HIPAA regulations and ensuring patient confidentiality.
Skills and Qualities:

  • Preferably Bilingual in English/Vietnamese  
  • Strong Communication Skills: Ability to interact effectively with patients, and staff.
  • Organizational Skills: Capable of managing multiple tasks and maintaining an organized work environment.
  • Attention to Detail: Ensuring accuracy in patient records and scheduling.

This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.