HealthLock Customer Service Representative

4 weeks ago

Franklin, United States inAssist Full time
Job DescriptionJob Description

HealthLock Customer Service Representative

 

HealthLock is a leading provider of healthcare management solutions, leveraging our HealthLock Healthcare Experts, advanced analytics, and tailored technology solutions. As a direct-to-consumer brand, HealthLock aims to simplify medical claims complexity and empower consumers to navigate the healthcare landscape effectively. With a commitment to exceptional service, our team of experts ensures that members receive optimal support at every step. We are seeking an entry-level individual who shares our mission of revolutionizing healthcare affordability and simplicity.

 

Key Responsibilities:

  • Maintain exemplary customer service standards to attract and retain members.

  • Address member inquiries via phone, email, chat, and SMS promptly and professionally.

  • Handle inquiries, issues, and complaints in a timely manner.

  • Manage high volumes of inbound and outbound contacts, including simultaneous interactions.

  • Utilize case management tools to track, document, and resolve customer cases efficiently.

  • Distribute literature on company products as needed.

  • Keep customers informed about the status of their inquiries and triage accordingly.

  • Resolve customer issues and fulfill needs in a courteous and efficient manner.

  • Maintain accurate customer records and update notes accordingly.

  • Provide quotes and process payments, including credits and debits.

  • Support team members and foster a positive and supportive work environment.

  • Meet or exceed company expectations for productivity and accuracy consistently.

  • Perform other duties as assigned.

 

Qualifications:

  • High school diploma or GED equivalent required; relevant college courses or degree preferred.

  • Minimum of 2 years of customer service experience; 3-5 years preferred.

  • Professional and/or personal experience with healthcare costs and Explanation of Benefits is advantageous.

  • Contact center experience required.

  • Customer retention experience is preferred.

  • Proficiency with CRM systems is desirable

  • Strong customer service and interpersonal skills.

  • Excellent oral and written communication abilities.

  • Exceptional organization and time management capabilities.

  • Ability to prioritize tasks effectively and manage multiple projects.

  • Proficiency in navigating multiple computer screens and programs.

  • High level of integrity and professionalism.

  • Proficient in PC skills, including Windows-based applications.

  • Strong analytical and critical thinking skills.

  • Team-oriented mindset.

Company DescriptionBe a part of a rapidly growing and dynamic healthcare company inAssist Healthcare Management Solutions / HealthLock is a fast-growing company that occupies a unique niche in the market of healthcare claims processing by representing the patient, our client, in negotiating their medical bills. Our proprietary application software and Medical Claims Auditors / Personal Healthcare Advocates check every claim for our users to determine where the savings can be found - in denials, negotiating out of network claims, or coordination of benefits. We take the pain out of healthcare and return savings to consumers. Driven by our commitment to our clients, we pride ourselves in our ability to ensure our clients receive the best service possible.Company DescriptionBe a part of a rapidly growing and dynamic healthcare company inAssist Healthcare Management Solutions / HealthLock is a fast-growing company that occupies a unique niche in the market of healthcare claims processing by representing the patient, our client, in negotiating their medical bills. Our proprietary application software and Medical Claims Auditors / Personal Healthcare Advocates check every claim for our users to determine where the savings can be found - in denials, negotiating out of network claims, or coordination of benefits. We take the pain out of healthcare and return savings to consumers. Driven by our commitment to our clients, we pride ourselves in our ability to ensure our clients receive the best service possible.

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