Customer Service Representative

2 weeks ago


Franklin, United States Custom Fabricating & Supplies Full time
Job DescriptionJob Description

Custom Fabricating & Supplies, a recognized leading provider of industrial masking products and solutions, is looking for a self-motivated and experienced Customer Service Representative to join our team at our location in Franklin, WI. The Customer Service Representative is often the first line of contact for our clients and prospects. It is critical to work in conjunction with Sales, Operations, Purchasing, Estimating and Engineering to ensure work flows through the proper channels to satisfy customer expectations.

This position is to perform the duties of the Customer Service Representative for the assigned Outside Sales Representative. This involves providing quotes, processing customer orders, cold calling and communicating with customers, both internal and external. To be successful in this role you will need to be extremely computer savvy, have the ability to juggle multiple tasks, and be fearless when making outbound calls.


Job Responsibilities: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Build, establish and maintain relationships with potential and existing clients.
  • Acknowledge and resolve customer queries and complaints.
  • Gather customer requests and requirements.
  • Process, record, manage and maintain accurate and detailed customer data.
  • Ensure that all customers receive products and services on time.
  • Analyze and audit customer documents.
  • Prepare and present data analysis reports.
  • Implement and monitor solution strategies.
  • Understand the technical or scientific products to be sold.
  • Proactively prospect leads to meet company goals, by researching, e-mailing and cold calling.
  • Learn and follow the CFS Quality Policy.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Participate in meetings, conferences and team activities.
  • Maintain positive customer relations approach towards visitors, customers, and employees.
  • Maintain a high-level of confidentiality on all matters involving Custom Fabricating & Supplies.
  • Adhere to stated policies and procedures.
  • Perform additional tasks as assigned.

Skills and knowledge necessary for effective performance:

  • People oriented and results driven.
  • Professional demeanor.
  • Positive, patient and proactive customer approach.
  • Ability to follow direction, comprehend and follow instructions.
  • Ability to problem solve, quickly and productively.
  • Ability to meet deadlines.
  • Ability to work individually as well as part of a team.
  • Ability to organize and manage multiple priorities, with accuracy and confidentiality.
  • Written and verbal communication ability.
  • Business math skills.
  • Positive attitude and willingness to learn.

Qualifications:

  • High School diploma or equivalent.
  • 3 years of Customer Service experience.
  • Proficient in Microsoft Office Suite.
  • ERP/CRM experience.


  • Franklin, United States Custom Fabricating & Supplies Full time

    Custom Fabricating & Supplies, a recognized leading provider of industrial masking products and solutions, is looking for a self-motivated and experienced Customer Service Representative to join our team at our location in Franklin, WI. The Customer Service Representative is often the first line of contact for our clients and prospects. It is critical to...


  • Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the healthcare industry!The Customer Service Representative is a contract opportunity with a fully onsite schedule.Responsibilities:Review applications and...


  • Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the healthcare industry!The Customer Service Representative is a contract opportunity with a fully onsite schedule.Responsibilities:Review applications and...


  • Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the healthcare industry!The Customer Service Representative is a contract opportunity with a fully onsite schedule.Responsibilities:Review applications and...


  • Franklin, United States Virtual Full time

    Our client located in Franklin, TN is seeking a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the healthcare industry!The Customer Service Representative is a contract opportunity with a fully onsite schedule.Responsibilities: Review applications and...


  • Franklin, United States Lee Company (TN) Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsFranklin, TN time typeFull time posted onPosted 29 Days Ago job requisition idR-2021-960 **Build What Matters** Recognized locally and nationally as a top workplace, at Lee Company our mission is to create a workplace where all...


  • Franklin, United States Tandym Group Full time

    A services organization in Wisconsin is looking to fill an immediate need with the addition of a new Customer Service Representative to their staff. Responsibilities: The Customer Service Representative will: Provide pricing and delivery information Perform customer verifications and set up new customer accounts Receive, process and verify accuracy of...


  • Franklin, United States Custom Fabricating & Supplies Full time

    **Join Our Team as a Customer Service Representative at Custom Fabricating & Supplies!** **About Us**: Custom Fabricating & Supplies (CFS) is a leading provider of industrial masking products and solutions, renowned for our commitment to quality and customer satisfaction. Located in Franklin, WI, we are seeking a self-motivated and experienced Customer...


  • Franklin, United States Manpower Inc Full time

    Our client in Franklin, MA is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Team. The ideal candidate will have professionalism, reliability and organizational skills which will align successfully in the organization. Job Title: Customer Service...


  • Franklin, United States US Tech Solutions, Inc. Full time

    Job Title: Customer Service Representative Location: Franklin, TN, USA 37064 (Onsite) Duration: 9 months contract Note: Candidate needs to be commute to Franklin, TN, USA 37064 Responsibilities: · The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage...


  • Franklin, United States SITE Staffing Full time

    Customer Service Representative Hours: 8am to 4:30pm Monday through Friday Pay: Up to $22/hour POSITION SUMMARY: The Customer Service Representative is primarily responsible entering and managing customer purchase orders, processing expedite requests, preparing shipping documentation and invoicing. DESCRIPTION OF ESSENTIAL DUTIES: Serve as Primary...


  • Franklin, United States LanceSoft Full time

    Summary: The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. Effective delivery of company products and services Responds to telephone inquiries from new policyholders,...


  • Franklin, United States LanceSoft Full time

    Summary: The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. Effective delivery of company products and services Responds to telephone inquiries from new policyholders,...


  • Franklin, United States LanceSoft Full time

    Summary: The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. Effective delivery of company products and services Responds to telephone inquiries from new policyholders,...


  • Franklin, United States IPEG, Inc. Full time

    Customer Service Representative Conair Job Type Full-time Description Conair, part of the IPEG Industrial Group, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment,...


  • Franklin, United States IPEG, Inc. Full time

    Customer Service Representative Conair Job Type Full-time Description Conair, part of the IPEG Industrial Group, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment,...


  • Franklin, United States Custom Fabricating & Supplies Full time

    Job DescriptionJob DescriptionJoin Our Team as a Customer Service Representative at Custom Fabricating & Supplies!About Us: Custom Fabricating & Supplies (CFS) is a leading provider of industrial masking products and solutions, renowned for our commitment to quality and customer satisfaction. Located in Franklin, WI, we are seeking a self-motivated and...


  • Franklin, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Healthcare Customer Service Representative in Franklin, TN. The Healthcare Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.Healthcare Customer Service Representative CompensationThe pay for this...


  • Franklin, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Healthcare Customer Service Representative in Franklin, TN. The Healthcare Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.Healthcare Customer Service Representative CompensationThe pay for this...


  • Franklin, United States US Tech Solutions Full time

    Responsibilities: The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments. Effective delivery of company products and services Responds to telephone inquiries from new...