Site Service Manager

2 weeks ago

Houston, United States Maxonic Full time $40 - $45
Job DescriptionJob Description

Key Responsibilities:
 On-Site Service Activities: Perform start-up and shut-down operations, preventive and
corrective maintenance, equipment testing (including calibration and software testing), and
troubleshooting for both equipment and related software.
 Planning and Coordination: Manage all planning and close-out activities for individual service
tasks, including scheduling, prioritization, parts assembly, workload forecasting, and procedure
review.
 Documentation and Reporting: Handle operations and maintenance documentation, quality
assurance and control requirements, and managerial reporting.
 Leadership and Mentoring: Provide leadership and mentorship to HPES service and support
personnel, with a focus on Senior Service Technicians.
 Procurement: Oversee the procurement of specialty subcontractors for outsourced services and
manage other purchases necessary for operational efficiency.
 Commercial Transactions: Manage customer billings, vendor payments, and other commercial
transactions. Negotiate as needed to ensure timely payments from customers and competitive
pricing from vendors.
 Customer Interface: Address significant commercial and operational issues with customers, and
perform overall program assessments to identify areas for improved coordination and
efficiency.

 Technical Interface: Collaborate with Japan-based Hitachi High-Tech Co. (HHT) Engineering for
technical support, including troubleshooting, procedure development, spare parts confirmation,
configuration management, and document control.
 Regulatory and Quality Assurance: Work with the Regulatory Assurance Quality Assurance
Planning Manager to ensure compliance with customer contracts, budget control, subcontractor
administration, maintenance scheduling, technical standards, quality assurance, configuration
control, spare part management, document control, and program communications.
 Recovery Operations: Lead recovery efforts following off-normal events.
 System Knowledge: Maintain a comprehensive understanding of the Proton Beam Therapy
System (PBTS), particularly at the system level.
Qualifications:
 Education: Bachelor’s degree in Engineering, Medical, or a related discipline (Electrical,
Mechanical, Nuclear, Physics, Information Technology, etc.) is required.
 Experience: Minimum of 5 years in a managerial role or equivalent, including experience in:
o Personnel supervision
o Maintenance and operations
o Radiation facilities (preferred)
o Quality assurance and/or regulatory environments (preferred)
o Service program start-ups or similar programmatic experience
o Technical program management, including calibration, testing, preventive and
corrective maintenance

 Language Skills: Proficiency in Japanese (speaking, reading, and writing) is required for technical
interactions with the engineering team in Japan.
 Technical Experience: Experience with equipment such as particle accelerators, LINAC, MRI, CT,
PET, X-Ray, or other radiation therapy or diagnostic equipment is preferred. Familiarity with CT
imaging software, industrial or research electro-magnets, high-performance IGBT-based power
supplies, multi-redundant digital control systems, precision particle radiation and positioning
instrumentation, and vacuum systems is advantageous.
 Skills:
o Strong organizational and management abilities
o High technical analysis and problem-solving skills
o Experience in troubleshooting equipment issues
o Customer interface and commercial negotiation skills
o Effective supervision and mentoring capabilities
o Excellent communication skills
o Ability to work successfully in a team-oriented environment
o Flexibility for shift work, on-call duties, and local availability
o Capability to work in a radiation-controlled environment
o Physical ability to perform tasks such as ladder climbing, bending, stretching, moderate
lifting, and tool dexterity

Additional Requirements:
 Availability for 24/7 maintenance work.

Company DescriptionSince 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award-winning, dedicated team of recruiting professionals specialized in technology, are great listeners and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.Company DescriptionSince 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award-winning, dedicated team of recruiting professionals specialized in technology, are great listeners and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

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