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General Manager
2 months ago
CAN YOU DELIVER AMAZING?
If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you We’re looking for megastars who embrace our beliefs and live the lifestyle of inspiring better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. We have over 1000 franchise locations and are still growing. Be a part of something great and join our team today As the brand ambassador, the Café Manager is responsible for driving profitability through the P&L, while developing a crew that serves customers with unparalleled hospitality. The ideal candidate must align with the culture and values of the brand while delivering results in a fast-paced environment.
CAFÉ MANAGER ESSENTIAL FUNCTIONS:
- Monitors sales growth and cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met.
- Maintains and exceeds customer expectations to build brand loyalty.
- Presents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards.
- Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines.
- Builds café sales by cultivating relationships in the business community and initiating local store marketing campaigns.
QUALIFICATIONS/REQUIREMENTS:
- Minimum of 3 years of managerial experience in the restaurant or fast-casual field preferred.
- Experience recruiting, hiring, training, and developing employees.
- Experience in growing sales and providing excellent customer service.
- Demonstrated ability to drive operational excellence in both front of the house and back of the house.
- Proven track record of managing the cost of goods and labor.
- Strong skills in understanding P&L reports and budgets.
- Basic computer skills, including Microsoft Word, Excel, and Outlook.
- Effective verbal and written communication skills.
- Servsafe® Certification preferred.
SUMMARY OF RESPONSIBILITIES:
The General Manager is responsible for leading all operations of the Cafe. The GM will spend significant time performing managerial duties, as well as some operational duties up front. Key responsibilities include hiring, managing, training, and disciplining restaurant team members as well as the management team. The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members, and property, and product quality. The position will lead and develop the manager to drive catering and increase sales. The GM must hit operational and sales goals for the Cafe, as well as operate within brand standards.
ESSENTIAL FUNCTIONS:
- ▪ Wears an “owner’s hat” in operating the store.
- ▪ Knowledgeable and proficient in each position within the cafe.
- ▪ Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.
- ▪ Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
- ▪ Manages and delegates daily functions of the café including prepping products, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.
- ▪ Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.
- ▪ Manages the brand experience, including hospitality, quality control, and speed of service.
- ▪ Ensures all safety and security policies are being followed as set by the brand.
- ▪ Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.
- ▪ Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.
- ▪ Hires and trains cross-functional Team Members to ensure the store is staffed at the appropriate level.
- ▪ Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
- ▪ Manages the inventory and par levels. ▪ Ensures equipment is operable to execute brand standards.
- ▪ Drives servsafe compliance and proper food handling procedures.
- ▪ Performs any additional tasks necessary to run the store.
REQUIRED EXPERIENCE & KNOWLEDGE:
- ▪ Legally able to work within the State and Federal guidelines.
- ▪ ServeSafe Certification preferred
- ▪ Strong in driving operational execution in the cafe.
- ▪ Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.
PHYSICAL REQUIREMENTS:
- ▪ Continuous standing and walking throughout the duration of each shift.
- ▪ Bending, lifting, and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out trash.
- ▪ Constant face-to-face interactions with crew members and customers.
- ▪ Safely navigate in a fast-paced café environment.
- ▪ Ability to multi-task and remain positive in sometimes stressful working conditions.
WORKING CONDITIONS:
- • General Managers can expect to have a 50-hour work week, dictated by the needs of the business.
- • Some early mornings, late evenings, weekends, and/or holiday hours as well as additional opening/closing responsibilities.
- • Leads Crew Members and Leaders by demonstrating Tropical Smoothie Cafes core values in all interactions.
- • Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
- • Fun, fast-paced, upbeat environment with no fryers
- • Comfortable with a high level of change.
