Customs Coordinator

2 weeks ago


Buffalo, United States Reliable Logistics Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our clients, with a specific focus on the USA market. This position offers the opportunity to establish USA office operations in the future.


Roles and Responsibilities:

• Facilitate smooth customs clearance processes for import and export shipments, with a

particular emphasis on the USA/NA market.

• Act as a liaison between clients and customs authorities in the USA and North America,

addressing issues or discrepancies effectively.

• Provide exceptional customer service, promptly addressing client inquiries and concerns with

a focus on the USA market.

• Maintain accurate records of shipments, customs documentation, and client

communications.

• Possess knowledge of E-Commerce goods, CLVS (Customs Low-Value Shipment), and LVS

(Low-Value Shipment) processes.

• Support the team with inbound/outbound transportation.

• Identify and pursue sales opportunities within the client base.

• Collaborate with the sales team to generate new business and meet/exceed sales targets.

• Review documentation and prepare customs release entries for processing.

• Review customs declarations for accuracy of tariff classification, valuation, origin, and tariff

treatment, and file amendments/refunds as needed.

• Assist with the determination of product free trade program eligibility.

• Work with customs brokers and carriers to resolve day-to-day operational issues.

• Communicate with customers to clear shipments, close entries, provide updates, and resolve

paperwork issues and customs holds for the USA market.

• Maintain strong knowledge of all ports across the USA and Canada.

• Assign correct tariff classifications.

• Assist in ensuring that all entries are released, classified, and billed accurately and in a timely

manner.

• Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when

completing import and export documents to facilitate the movement of cross-border

shipments.


Qualifications & Skills:

• Certified Customs Specialist designation for USA.

• Licensed Customs Broker for the USA is an asset.

• Certified Trade Compliance Specialist designation is an asset.

• Minimum of 5 years of experience in import/export logistics, customs clearance, freight

forwarding, or a related field, with a focus on the USA market.

• Strong understanding of customs regulations and procedures, particularly in the USA.

• Knowledge of E-Commerce goods, CLVS, and LVS processes.

• Experience in sales management or account management is a plus.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Proficient in MS Office applications.

• Familiarity with customer relationship management (CRM) software is preferred.



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