Customs Coordinator
2 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our clients, with a specific focus on the USA market. This position offers the opportunity to establish USA office operations in the future.
Roles and Responsibilities:
• Facilitate smooth customs clearance processes for import and export shipments, with a
particular emphasis on the USA/NA market.
• Act as a liaison between clients and customs authorities in the USA and North America,
addressing issues or discrepancies effectively.
• Provide exceptional customer service, promptly addressing client inquiries and concerns with
a focus on the USA market.
• Maintain accurate records of shipments, customs documentation, and client
communications.
• Possess knowledge of E-Commerce goods, CLVS (Customs Low-Value Shipment), and LVS
(Low-Value Shipment) processes.
• Support the team with inbound/outbound transportation.
• Identify and pursue sales opportunities within the client base.
• Collaborate with the sales team to generate new business and meet/exceed sales targets.
• Review documentation and prepare customs release entries for processing.
• Review customs declarations for accuracy of tariff classification, valuation, origin, and tariff
treatment, and file amendments/refunds as needed.
• Assist with the determination of product free trade program eligibility.
• Work with customs brokers and carriers to resolve day-to-day operational issues.
• Communicate with customers to clear shipments, close entries, provide updates, and resolve
paperwork issues and customs holds for the USA market.
• Maintain strong knowledge of all ports across the USA and Canada.
• Assign correct tariff classifications.
• Assist in ensuring that all entries are released, classified, and billed accurately and in a timely
manner.
• Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when
completing import and export documents to facilitate the movement of cross-border
shipments.
Qualifications & Skills:
• Certified Customs Specialist designation for USA.
• Licensed Customs Broker for the USA is an asset.
• Certified Trade Compliance Specialist designation is an asset.
• Minimum of 5 years of experience in import/export logistics, customs clearance, freight
forwarding, or a related field, with a focus on the USA market.
• Strong understanding of customs regulations and procedures, particularly in the USA.
• Knowledge of E-Commerce goods, CLVS, and LVS processes.
• Experience in sales management or account management is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficient in MS Office applications.
• Familiarity with customer relationship management (CRM) software is preferred.
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