Chief Administrative Officer

Overview of Position: Reporting to the CEO, the CAO directs, organizes, and arranges administrative and support functions of the organization; coordinates activities consistent with established goals, objectives, and policies. The CAO follows the direction set by the CEO and Board of Directors. This position implements programs to ensure attainment of business plan for growth and profit, oversees programs for conformance with government regulations, and plans all aspects of the organization's administrative policies, objectives, and initiatives. The CAO demonstrates expertise in a variety of fields, concepts, practices, and procedures; relies on extensive experience and judgment to plan and accomplish goals.

Qualifications:  A Bachelor’s Degree in Business Administration, Human Resources, Healthcare Administration, or a related field is required; Master’s Degree preferred but not required. Must have thorough knowledge of HR practices, including recruitment, staffing, training and development, performance monitoring, employee counseling, and dismissal. Must have familiarity with federal, state, and local employment laws and regulations, including those specific to healthcare and non-profit operations. Must have thorough knowledge of Diversity, Equity, and Inclusion (DE&I) principles and their application in the workplace. Must have strong knowledge of EEO/EO and Sexual Harassment procedures. Must have an understanding of budgeting and cost-effective resource allocation. Must have knowledge of ethical guidelines in healthcare, ensuring fair treatment and confidentiality for all employees. Must have strong written and oral communication skills. Must be able to perform effectively in a stressful environment, handle multiple tasks, and work together with other members of a team.

Essential Job Functions:

I.            Strategy, Mission, and Vision

·         Advises the CEO and other members of senior leadership on operational and compliance matters.

·         Contributes to the development of HCPSC’s strategic plan.

·         Maintains continuous lines of communication, keeping the CEO informed of all critical issues.

·         Represents the organization externally, as necessary, as assigned by the CEO.

·         Assists the CEO in the areas of public relations, marketing, and patient advocacy.

·         Represents the organization in the absence of the CEO on various community engagements as assigned by the CEO.

II.            Team Development/Leadership

·         Establish and maintain effective relationships with other organization personnel and foster communication and cooperation to ensure productive work environment.

·         Oversees, directs, and organizes the work of the operations, security, risk management, corporate compliance, community relations and grant development.

·         Cultivates HCPSC’s mission, vision, and values within the operations department and throughout the organization.

·         Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality and excellent customer service.

·         Ensures staff members receive timely and appropriate training and development.

·         Establishes and monitors staff performance and development goals, sets objectives, establishes priorities, and assists with performance appraisals.

·         Mentors and develops staff using a supportive and collaborative approach.

·         Analyzes audit reports and formulates improvements to departmental workings.

·         Develops and implements effective communication strategies to ensure that employees are informed about the organization's goals, objectives, and key performance indicators.

III.            Facilities

·         Monitors the maintenance department in collaboration with the Facilities Manager.

·         Monitors the housekeeping contract and ensures service delivery adheres to contract agreement and expected quality.

·         Collaborates with the Facility Manager to coordinate necessary building and landscaping projects.

·         Ensures compliance with all safety and security protocols.

IV.            Corporate Compliance

·         Oversees the assessment and identification of any potential risks that may hinder the reputation, safety, security, and financial stability of the organization.

·         Responsible for the development, implementation, and enforcement of corporate compliance policies and procedures.

·         Monitors and assesses compliance with healthcare regulations and standards.

·         Ensures provider credentialing and privileging processes are in adherence with internal and external requirements and accomplished in a timely manner.

·         Institute and maintain an effective compliance communication program for the organization.

V.            Community Relations

·         Ensures that advertising campaigns and products accurately depict the mission, vision, and values of the organization.

·         Engages in public relations events to promote the organization.

·         Finalizes event planning efforts of department staff.

·         Monitors outreach events (including health fairs, screening events, collaborative partner events).

VI.            Human Resources

·         Collaborates with the Chief Human Resource Officer (CHRO) and provides direction and oversight.

·         Works closely with the CHRO in the development of policies and procedures, researches and implements best practices and monitors outcomes to ensure excellence.

·         Advises the CHRO on topics including compensation, benefits, staffing, employee relations; hiring, terminating, promoting, and evaluating personnel; health and safety; orientation, training, and staff development.

·         Utilizes the latest research and trends to develop policies, procedures, and programs that result in excellent employee morale and workplace culture.

·         Cultivates a work environment of openness, transparency, and integrity where all employees feel valued and supported.

·         Maintains a high level of excellence in employee job satisfaction and morale; evaluates and monitors progress using objective measures.

·         Works closely with senior management to create a work environment that maximizes efficiency, reduces staff turnover and results in high levels of employee satisfaction.

VII.            Customer Service

·         Oversees the development and implementation of customer service policies to ensure patient satisfaction and positive interactions within the team.

·         Organizes and monitors regular training sessions for all staff to foster excellent customer service skills, ensuring everyone is equipped to handle patient needs effectively and empathetically.

·         Evaluates staff performance regularly to ensure that customer service standards are being met and implements improvement plans where necessary.

·         Establishes and maintains effective mechanisms for receiving and addressing patient and staff feedback, using insights gained to enhance service quality.

·         Facilitates collaboration among different departments to streamline service delivery and promote a unified approach to patient care.

·         Cultivates a workplace culture that encourages mutual respect, teamwork, and high standards of customer service among all staff members.

The above is intended to describe the general content and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, and requirements. Health Care Partners of SC expects employees to follow any other job-related instructions and duties as requested by the direct supervisor/ managers.