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Assistant Center Manager
3 months ago
Role:
To direct and coordinate the activities of personnel in a remote Credit Union facility, aiding the Center Manager in ensuring the center meets organizational, financial, operational, service, and growth plans. Lending Level 1 or 2.
Essential Functions & Responsibilities:
20%
Monitors and evaluates center operations/activities to ensure compliance and security procedures are being followed according to credit union policies, procedures and objectives. Recommends to center manager the appropriate action to correct unsatisfactory conditions; including zero overtime policy.
20%
Underwrites consumer loans up to the amount assigned per credit union policy; reviews and approves underwriting decisions of subordinate personnel.
20%
Prepares work schedules; helps train new center personnel; and monitors performance. Responsible for engaging each staff member as it applies to their goals for their overall growth.
15%
Explains services to potential consumer and commercial account members to generate additional business and to promote positive public relations. Resolves account related concerns with members.
10%
Reviews and corrects documents prepared by subordinate personnel, such as loan documents, checking and savings documents, and safe deposit vault entry and exit records to ensure compliance with organizational policies and procedures.
5%
Assists subordinate personnel in balancing daily transactions; examine, evaluate, and process loan applications in absence of subordinate personnel.
5%
Assists with maintaining center security and educating personnel of security procedures and policies.
5%
Performs other job related duties as assigned.
Performance Measurements:
1.
Champion Live Centric Service by providing friendly, professional, personal service to all members and greet each member by name.
2.
To assist center manager to maintain a cohesive, highly trained and motivated staff, sufficient to meet needs of members.
3.
To assist the center manager to meet or exceed annual budgeted operating plan for the center.
4.
To assist the center manager to maintain/improve the financial stability of the center.
5.
To assist the center manager in meeting the center growth plan.
6.
To keep management informed regarding key operating issues affecting the center.
7.
To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
8.
No approved loans older than 20 days from the closed date in the cue; maintain a loan delinquency rate less than 1.5%.
9.
To sell a minimum of new products per quarter as set by management.
Knowledge and Skills:
Experience
One year to three years of similar or related experience.
Education
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills
A high level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work involves motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills
Must be proficient in Centric computer systems, i.e. FLEX, MeridianLink. Proficiency in Microsoft products.
The employee shall perform his/her duties and responsibilities in accordance with all applicable federal and state laws and regulations including, but not limited to, all federal and state laws regarding fair lending, discrimination in lending, and fair debt collection practices, as well as the rules and regulations of Credit Union.
