Consumer Banking Center Manager

4 days ago


Monroe, Michigan, United States First Merchant's Bank Full time
Job Summary

We are seeking a highly skilled Consumer Client Service Manager to lead our banking center team and drive sales and customer service excellence. As a key member of our team, you will be responsible for mentoring and coaching the team to achieve sales and referral goals, while delivering exceptional customer service and ensuring the operational soundness of the banking center.

Key Responsibilities
  • Lead and develop the banking center team to achieve sales and customer service goals
  • Mentor and coach team members to improve sales and customer service skills
  • Implement and lead sales tactics and strategies to drive sales productivity and grow market share
  • Provide balanced feedback through coaching sessions to improve team performance
  • Utilize the kiosk to educate customers on electronic banking products and services
  • Effectively utilize the guided conversation to deepen client relationships and deliver cross-selling and partner referrals
  • Manage all operational aspects of the banking center, including ensuring successful results on the operational scorecard
  • Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion
Requirements
  • High school diploma or equivalent (GED/HSE)
  • Over one (1) year of sales, management, banking, or related experience
  • S.A.F.E Act registration through the Nationwide Mortgage Licensing System (NMLS)
  • Obtain Notary Public designation within six (6) months of employment
Preferred Qualifications
  • Demonstrated ability to sell and cross-sell bank products and services
  • Consumer lending experience
  • Supervisory or lead experience in the banking industry
  • Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals
  • Bachelor's degree
What We Offer
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits
About Us

First Merchants is a financial organization that is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve. Our Vision, Mission, and Team statement reflect and reinforce that authentic service philosophy.

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.



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