Consumer Banking Center Manager

4 weeks ago


Monroe, Michigan, United States First Merchants Bank Full time
Job Title: Consumer Banking Center Manager

First Merchants Bank is seeking a Consumer Banking Center Manager to lead our team in delivering exceptional customer service and driving sales growth. This role will focus on mentoring and coaching the banking center team to exceed sales and referral goals, while ensuring the operational soundness of the banking center.

Key Responsibilities:
  • Develop and implement sales tactics and strategies to drive sales productivity and grow market share for deposits and loans.
  • Provide regular coaching and feedback to team members to improve their sales and customer service skills.
  • Utilize technology to provide education and help customers enroll in electronic banking products and services.
  • Effectively utilize the guided conversation to deepen client relationships and deliver the whole bank through cross-selling and partner referrals.
  • Manage all operational aspects of the banking center, including ensuring successful results on the operational scorecard.
  • Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience.
Requirements:
  • High school diploma or equivalent (GED/HSE).
  • Experience - Over one (1) year of sales, management, banking, or related experience.
  • License - This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
  • Other - Obtain Notary Public designation within six (6) months of employment.
Preferred Qualifications:
  • Demonstrated ability to sell and cross-sell bank products and services.
  • Consumer lending experience.
  • Supervisory or lead experience in the banking industry.
  • Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.
What We Offer:
  • Competitive base pay plus bonuses.
  • Medical, dental, and vision insurance.
  • 401k plan.
  • Health savings and flexible spending accounts.
  • Vacation/sick time.
  • Paid holidays.
  • Paid parental leave.
  • Tuition reimbursement.
  • Additional benefits.
About Us:

First Merchants Bank is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve. Our vision is to enhance the financial wellness of the diverse communities we serve, and our mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.



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