Insurance Call Center Manager

4 weeks ago


New Brunswick, United States Yuugo Full time
Job DescriptionJob Description

We are a leading provider of insurance solutions, dedicated to protecting our clients and delivering exceptional customer service. We are currently seeking an experienced Insurance Call Center Manager to lead our team and ensure our policyholders receive the highest level of support.

Responsibilities:
- Manage day-to-day operations of the insurance call center, ensuring efficient call handling and resource allocation
- Develop and implement strategies to improve call center performance, including call quality, response times, and customer satisfaction
- Monitor and analyze key performance indicators (KPIs) specific to the insurance industry and create reports for upper management
- Recruit, train, and mentor insurance call center agents to maintain a knowledgeable and high-performing team
- Foster a positive work environment that promotes employee engagement and motivation
- Handle escalated policyholder complaints and resolve complex insurance-related issues
- Collaborate with other departments, such as claims and underwriting, to ensure seamless customer experience
- Stay up-to-date with industry trends, regulations, and best practices to continuously improve call center operations
- Ensure compliance with insurance laws and regulations


  • Call Center Manager

    1 month ago


    East Brunswick, United States City Wide Facility Solutions Full time

    **Do you have experience in lead generation and/or prospecting? Do you enjoy setting up potential leads for an outside sales team? Are you looking for an opportunity to make commission and enjoy a competitive base salary?** **City Wide **is seeking a **Business Development Specialist **to join our team here in East New Brunswick. **Why City Wide?** The...

  • Call Center Manager

    2 weeks ago


    Perth Amboy, New Jersey, United States Jewish Renaissance Medical Center Full time

    Overview: The Central Jersey Medical Center is a Federally Qualified Health Center looking to hire Full Time Manager of Patient Operations. Established in the year 2002, the CJMC has a main location in Perth Amboy, NJ 3 School Based Health Centers in Newark, NJ, and a site in Carteret, NJ. Location of Position: Perth Amboy Responsibilities: Manage, direct,...

  • Call Center Associate

    1 month ago


    New Brunswick, United States Saint Peter's Healthcare System Full time

    **Call Center Associate** Culinary & Nutrition The Call Center Associate will: - Process room service meal orders - Take phone calls for patient food and beverage requests. - Assist patients with telephone call backs as needed to ensure opportunity to order a meal. - Assist patients at the bedside in selecting menu if needed according to prescribed diet...


  • New Bern, United States The Insurance Center - New Bern, NC Full time

    Job DescriptionJob DescriptionCommercial Insurance Account ManagerCurrently seeking a Commercial Lines Account Manager to work in our New Bern, NC office. The Insurance Center is a full-service, independent insurance agency offering personal lines, commercial lines, life and health insurance.Requirements:North Carolina Property and Casualty License or...


  • New Bern, United States The Insurance Center - New Bern, NC Full time

    Job DescriptionJob DescriptionPersonal Lines Account ManagerThe Insurance Center is seeking an Experienced Personal Lines Account Manager for our New Bern, NC officeRequirements:Must have active Property & Casualty Insurance license.Strong customer service and communication skills.Ability to build client relationships.Effective time management skills,...


  • New York, United States Premium Health Center Full time

    Call Center Specialist – Internal Medicine, Pediatrics & DermatologyLocation: 4510 16th Avenue, Brooklyn NY, 11204Hours: Full Time 11 AM -7 PM (Sunday-Thursday)Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatrics & Dermatology practices.Premium Health, located in the heart of...


  • New York, United States Premium Health Center Full time

    Call Center Specialist – Internal Medicine, Pediatrics & DermatologyLocation: 4510 16th Avenue, Brooklyn NY, 11204Hours: Full Time 11 AM -7 PM (Sunday-Thursday)Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatrics & Dermatology practices.Premium Health, located in the heart of...


  • New York, United States Premium Health Center Full time

    Call Center Specialist – Internal Medicine, Pediatrics & DermatologyLocation: 4510 16th Avenue, Brooklyn NY, 11204Hours: Full Time 11 AM -7 PM (Sunday-Thursday)Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatrics & Dermatology practices.Premium Health, located in the heart of...


  • New York, United States Premium Health Center Full time

    Job DescriptionJob DescriptionCall Center Specialist – Internal Medicine, Pediatrics & Dermatology Location: 4510 16th Avenue, Brooklyn NY, 11204Hours: Full Time 11 AM -7 PM (Sunday-Thursday) Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatrics & Dermatology practices. Premium...


  • New Port Richey, United States Bayonet Plumbing Full time

    Job DescriptionJob DescriptionBayonet Plumbing, Heating, and Air Conditioning, a division of IES, needs a Full-Time Call Center Supervisor for our New Port Richey  location.          Job Requirements:Minimum 5 years of supervisory experience managing a team of at least ten peopleExperience working within a high-volume Call Center and/or Dispatch...

  • Call By Call Manager

    2 weeks ago


    New Orleans, United States P.E.A.C.H. Teams Full time

    Join Our Team as a Call By Call Manager!Job Description:Do you love to make residential heating and cooling customers smile? Have you developed and honed your residential sales skills, and are eager to find a place where they will be appreciated? Are you tired of being considered just another number at your current J.O.B? Are you high energy? Great with...


  • Schenectady, New York, United States Renewal by Andersen Full time

    Overview: At Renewal by Andersen of Eastern NY, our mission is to be the Gold Standard for Quality and Reliability. We continually provide the finest products and highest level of professionalism in the industry. We take pride in our work and stand behind it without exception. Every customer experience is the result of outstanding commitment and teamwork....

  • Call By Call Manager

    2 weeks ago


    New Orleans, Louisiana, United States P.E.A.C.H. Teams Full time

    Join Our Team as a Call By Call Manager! Job Description: Do you love to make residential heating and cooling customers smile? Have you developed and honed your residential sales skills, and are eager to find a place where they will be appreciated? Are you tired of being considered just another number at your current J.O.B? Are you high energy? Great...


  • New York, United States MetroPlusHealth Full time

    **Empower. Unite. Care.**: **MetroPlusHealth** is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. **About NYC Health + Hospitals**: MetroPlus**Health**...

  • BDC Call Center

    2 weeks ago


    East Brunswick, United States OPEN ROAD AUTO GROUP Full time

    Job DescriptionJob DescriptionBusiness Development RepresentativeOverview: Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment that supports and encourages innovation, accountability, growth, and fun. This is the “Road Most Traveled” and the “Road Most Successful.”Responsibilities:Respond to...


  • New York, United States NYC Health Hospitals Full time

    MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...


  • New York, United States CORESTAFF Services Full time

    Bilingual Call Center Representative Onsite: New York, NY 10004 Pay rate: $17.50 per hour Temp to Hire Training hours M-F 8:30 AM - 5:30 PM Job description Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you to join...


  • New York, United States Corestaff Services Full time

    Bilingual Call Center RepresentativeOnsite: New York, NY 10004Pay rate: $17.50 per hourTemp to HireTraining hours M-F 8:30 AM - 5:30 PM Job descriptionAre you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you to join our team...


  • New York, United States CORESTAFF Services Full time

    Bilingual Call Center Representative Onsite: New York, NY 10004 Pay rate: $17.50 per hour Temp to Hire Training hours M-F 8:30 AM - 5:30 PM Job description Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you to join...


  • Parsippany, New Jersey, United States Western Pest Services Full time

    Overview:     Western is THE trusted pest control provider for many of the Mid-Atlantic’s most beloved businesses, venues, and attractions.  Western employees build a strong personality within a mission that’s bigger than themselves – it’s the perfect combination of autonomy, accountability, and camaraderie. Western is a protector of public...