Help Desk Specialist

2 weeks ago


Cranberry Township, United States Oxford Solutions, Inc. Full time
Job DescriptionJob Description

Oxford Solutions has an opening for a Help Desk Support Specialist. 


In this role, you will provide support to end users on basic help desk related support issues.

Responsibilities

  • Identify, research and resolve technical problems.
  • Respond to telephone calls, emails, and personnel requests for technical support.
  • Perform pro-active monitoring of computer systems through appropriate tools.
  • Document, track and monitor problems to ensure timely resolutions.
  • Work directly with customers on resolving technical issues


Requirements

  • Bachelor’s Degree in Information Technology or related discipline
  • 1 to 3 years technical and computer-related support or related experience 
  • Working knowledge of ITIL standards or best practices
  • Experience providing support for the following:
    • desktops, tools and utilities
    • Operating systems
    • Networks and voice services
    • Security and Disaster recovery
    • Process control and monitoring
    • Call Center technologies
  • Strong analytical, communication, problem solving, and organizational skills
  • Availability to work rotating shifts and holidays

 Service Desk Analyst - Help Desk Support - 24-00368

Company DescriptionOxford Solutions is a staffing firm specializing in the placement of talented professionals into challenging, career-enriching opportunities.

Our recruiters can help get your resume in front of hiring managers for some of the best known companies across the U.S.

We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Work options vary from onsite, hybrid to remote.

We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.Company DescriptionOxford Solutions is a staffing firm specializing in the placement of talented professionals into challenging, career-enriching opportunities. \r
\r
Our recruiters can help get your resume in front of hiring managers for some of the best known companies across the U.S.\r
\r
We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Work options vary from onsite, hybrid to remote.\r
\r
We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.

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