Service Desk at Columbus, OH

1 week ago


Ohio Township, United States vTech Solution Full time
Job DescriptionJob DescriptionJob Details:
Role: Service Desk
Location: Columbus, OH (Remote)
Employment Type: Contract - 6 months (probability of extension)Years of Relevant Experience:
  • 3 + Years of Experience in Call Center Support
  • 1 Year of experience in Help Desk technical Support
  • Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Have the ability to train and lead other team members and new team members on technical procedures and development
  • Report Incident Management to the Management Team and escalate any discerning technical issues
  • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
  • Escalate problems in accordance with defined procedures.
  • Assist users through problem solving steps.
  • Use technical databases to research problems and talk with co-workers to research problem and find solution.
  • Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicate accurate and useful status updates.
  • Follow quality standards.
  • Ability to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.
Mandatory skills:
  • Microsoft O365, ability to type 40+ WPM, excellent time management
  • Previous experience in training new associates or leading in a call center environment
  • Certifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
#CB

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