Desktop Technician

2 weeks ago


New York, United States 247Headhunting Full time
Job DescriptionJob Description

Job Title : Desktop Technician

Location : Staten Island, NY

ONSITE 5 DAYS/WEEK
MUST BE VACCINATED AND BOOSTED


Responsibilities :

  • Supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment
  • Ensures service level commitments and deliverables are met
  • Adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
  • Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
  • Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
  • Coordinates with vendors on break/fix issues as necessary
  • Images, installs, and supports software for all workstation types
  • Troubleshoots, supports, and repairs hardware


Required Skills:

  • High School Diploma or equivalent required
  • Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
  • Experience with service delivery modes, processes, techniques and tools, required
  • Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
  • Knowledge of Citrix, Networking (TCP/IP, DNS), required
  • Excellent written and oral communications skills as well as analytical and organizational skills, required.

Preferred Skills:

  • Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred
  • ITIL v3 Foundation or Six Sigma Certification, preferred


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