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Room Attendant

1 month ago

Monterey, United States Portola Hotel & Spa Full time
Job DescriptionJob DescriptionQualifications:

Applicants must have open availability
AM Shifts (8:30am - 5pm)
Hotel Experience is a plus

JOB DESCRIPTION

POSITION TITLE:

Room Attendant

DEPARTMENT:

Housekeeping

REPORTS TO:

Director of Housekeeping

DIVISION:

Rooms

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Room Attendant is responsible for maintaining the high standard of cleanliness of our guest rooms during and after the guests stay while providing courteous, attentive and efficient service to all guests. Successfully complete cross-training and demonstrate in-depth knowledge of all assigned areas, which includes Public Area Attendant, Houseperson and Laundry Attendant.

  • The Public Area Attendant is responsible for cleaning and maintaining the appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
  • The Houseperson is responsible for assisting the Room Attendants by delivering clean linen to housekeeping staff throughout hotel and collecting dirty linen; collection and disposal of garbage from hotel; work on cleaning and other maintenance projects as assigned.
  • The Laundry Attendant is primarily responsible for cleaning and storing linens in a timely, organized manner to ensure that the Hotel's laundry and linen needs are met.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

  • Demonstrate complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Demonstrate complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Demonstrate positive guest relations at all times.
  • Ensure the guests satisfaction by providing a clean, ready guest room including:
  • Making beds
  • Dusting
  • Vacuuming
  • Cleaning and sanitizing bathrooms
  • Removing trash, door hangers, and laundry bags
  • Organizing promotional materials
  • Clean extra rooms above daily quota upon request.
  • Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.
  • Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
  • Assist in maintaining hotel inventory of rooms, supplies, linens & amenities.
  • Promote sanitation, safety, security efforts, and guest services of the Hotel.
  • Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
  • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
  • Follow hotel policy with lost/stolen items.
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
  • Investigate new and improved cleaning methods and instruments.


ADDITIONAL RESPONSIBILITES:

Demonstrate thorough knowledge of the hotel safety procedures to ensure the safety and security of our guests and employees. Hotel Safety Procedures include, but are not limited to: completing all assigned hotel safety training satisfactorily, following hotel safe work practice standards, consistently using all personal protective equipment (PPE) and consistently adhering to Employee Safety and Health Procedures for preventing and controlling the spread of potentially contagious diseases like HIV/AIDs, Hepatitis B, Influenza, Norovirus and COVID – 19. Adhere to ergonomic standards as outlined in our Musculoskeletal Injury Prevention Program (MIPP)

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent – preferred, but not required.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

  • Detail oriented and comfortable working in a fast-paced environment
  • Excellent time management and organizational skills Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
  • Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
  • Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
  • Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

PREVIOUS EXPERIENCED REQUIRED:

Previous hospitality and/or housekeeping experience preferred



ACTIVITY SUMMARY



Never

Occasionally

Frequently

Constantly

Sitting

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Standing

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Walking

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Crawling

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Bending Over

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Reaching Overhead

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Balancing

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Pushing/Pulling

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Lifting/Carrying



10 lbs. or less

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20 to 50 lbs.

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Over 50 lbs.

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Skin/Hands in Water

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Exposure to Chemicals

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Foot Controls Used

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Repetitive Hand Use

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Firm Grasping Required

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OTHER REQUIREMENTS

Select Yes or No

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

Yes

Exposure to Dusts, Gas, Fumes

Yes

Exposure to Hazardous Materials

Yes

Possible Exposure to Blood/Body

Yes

Fluids


Exposure to High Noise Levels

Yes

Walking on Uneven Ground

Yes

Exposure to Marked Changes In

Yes

Temperature


Use of Safety Equipment (Glasses,

Yes

Ear Plugs, Etc.)


Hearing Impairment Acceptable

Yes

Color Vision Impairment

Yes

Acceptable


Color Vision at 20 inches or less

Yes

Required


Clear Vision at 20 feet or more

Yes

Required




This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.