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Operations payroll manager

2 months ago

Cary, United States ComTec Information Systems - Auto Division Full time
Job DescriptionJob Description

Job ID: 26163-1

Job title : HR Operations Payroll Manager

Location: 305 Gregson Drive ,Cary, NC - Onsite

Duration: 12 Months

 

Job description:

Job: HR Operations – Payroll Manager

Typical Reporting Line: HR Operations US Front Office Senior Manager Payroll

 

Main Accountabilities: Strategy & Planning

  • Ensures that US/PR payroll services are delivered in accordance with all ABB policy directives and in accordance with federal and state laws and regulations.
  • Proposes and implements the strategic direction of the US/PR Payroll Services organization.
  • Champions ABB core values and LEAN initiatives.

 

Operational Services

  • Provides subject matter expertise related to payroll operations.
  • Researches and interprets federal and state regulatory requirements to resolve issues for payroll processing.
  • Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions, payroll time processing including salaries, benefits, garnishments, taxes, fringe benefits, imputed income and other deductions.
  • Contributes expertise to local and global projects with responsibility for assigned KPIs and deliverables.
  • Drives implementation of streamlined practices and processes across areas of responsibility which will result in cost reduction, improved internal control, process efficiency and excellent customer satisfaction.
  • Participates in quarterly and annual audits with ABB’s Internal & External Auditors. Ensures informational requests are documented, information is provided and issues are clearly identified and resolved.
  • Governs compliance with ABB policies, FLSA regulations, wage and tax laws, segregation of duties, SOX and other federal and state legislation affecting payroll.
  • Builds strong working relationships with various cross-functional groups and partners with other stakeholders regarding policy and pay impacting changes.
  • Builds and maintains effective vendor relationships.
  • Develops and delivers communications affecting payroll policy changes and escalations.
  • Reviews and approves payroll runs, system testing results, and payroll impacting policy changes.
  • Manages escalations and delivers timely resolutions to complex payroll inquiries.
  • Provides constructive and timely performance evaluations.
  • Facilitates a respectful work environment.
  • Performs other related duties as required and assigned.

 

Customer Experience

  • Ensures team members provide excellent customer service to employees by offering individuals information on payments and by responding accurately and timely to payroll related requests.
  • Builds strong working relationships with various cross-functional groups throughout Human Resources/other stakeholders to understand customer needs and deliver exceptional customer service
  • Provides feedback/train/customer facing teams to equip them with knowledge to respond to customer requests.
  • Creates awareness/train/guide employees (as applicable) on self service capability/usage at every opportunity
  • Reviews customer feedback, analyses it, and guide team members on it regularly

 

People Management

  • Manages a team of individuals that supports the ABB US/PR model for payroll services.
  • Recruits, develops, and retains talented team members.
  • Assists with resource allocation and resolution of resource conflicts.
  • Coaches and guides team members on complex queries to help develop their process knowledge.
  • Holds periodic one-on-ones and identifies training needs in alignment with development of team members.
  • Identifies critical roles in teams and ensures backup availability through cross-training and skill development.
  • Conducts annual performance/salary review of team members.

 

Continuous Improvement

  • Designs, recommends, and implements processes to improve the controls, efficiency, and quality of Payroll.
  • Drives a mindset of continuous improvement by encouraging team members to constantly challenge the status-quo (especially processes that are manual/repetitive).
  • Defines metrics to measure and monitors process effectiveness and compliance
  • Finance & Budget
  • Supports financial and cost management to ensure alignment with the approved budget

 

Basic Qualifications:

  • A relevant Bachelor's degree with five years of payroll including time experience (inclusive of 2 years leading a team) or an equivalent combination of experience and education.
  • Workday and/or SAP payroll module experience, SAP required.
  • Experience in a shared services environment and SAAS Systems
  • Knowledge of HR practices, laws, policies and procedures
  • Hands-on experience with multi-state and multi-company payroll
  • Exceptional analytical, communication and leadership skills
  • Proficiency with Microsoft Office Excel and other MS Office applications
  • Ability to work effectively in a fast-paced environment and adapt well to changing priorities to meet deadlines
  • Strong detail orientation and time management skills
  • Professional demeanor and strong executive presence
  • Must maintain confidential information discreetly and protect employee privacy
  • Previous experience managing teams

 

Preferred Qualifications:

  • CPP certification
  • ADP experience