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Customer Service

2 months ago

Rochester, United States The Phillip Charles Group -Taylor, Auburn Hills, Livonia, & Southfield Full time $38,000 - $45,000
Job DescriptionJob Description

Our client, a textile solutions company focused on creating innovative textiles for their clients in the hospitality, healthcare, education and corporate markets, is looking for a Customer Service /Inside Sales Representative.  The Customer Service /Inside Sales Representative will be responsible for assisting customer’s and ensuring orders are processed accurately and timely. 

The hours are Monday – Friday, 8:30 a.m. to 5:00 p.m.

This is a direct-hire opportunity.  

Customer Service /Inside Sales Representative Job Duties:

·         Servicing a diverse group of customers ranging from the largest furniture manufacturers in the world to independent design studios throughout North America.

·         Handle customer inquiries and entering incoming orders.

·         Provide information to clients on the various products offered.

·         Follow up on orders awaiting approval and payment.

·         Support Outside Sales Representatives with customer related issues and opportunities.

·         Retrieving orders that come in via fax, email or telephone.

·         Work closely with the warehousing team to expedite orders and ensure orders are being processed.

·         Troubleshooting problems with orders.

·         Review internal requisitions for materials.

 

Customer Service /Inside Sales Representative Requirements:

 

·         High School Diploma Required

·         College degree or some college preferred

·         Previous experience with inside sales, order entry is required

·         Experience working with ERP systems

·         Manufacturing or Distribution experience is required

·         Ability to work in a fast-paced environment

 

Customer Service /Inside Sales Representative Skills Needed:

 

·         Work independently and as part of a team

·         Excellent written and verbal communication skills

·         Organizational skills

·         Intermediate MS Word & Excel knowledge

 

The Phillip Charles Group has been serving the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees. 

Customer Service /Inside Sales Representative Benefits:

·         Professional Work Environment

·         Medical, Vision & Dental Benefits

·         Bonuses twice a year

·         Profit Sharing

·         401K w. company match

·         Generous PTO program

 

Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

 

Company DescriptionWE LOVE HELPING OTHERS ADVANCE THEIR CAREERS. NOTHING MEANS MORE TO US THAN YOUR SUCCESS.
Our approach is rooted in developing deep and meaningful personal relationships with jobs seekers who have strong work ethics.
When you engage The Phillip Charles Group, you will work with well-established and trusted professionals who are chiefly focused on delivering job opportunities that are driven by your particular skills, interests and culture fit to help you find the right position.
THE PHILLIP CHARLES GROUP SPECIALIZES IN TEMPORARY, CONTRACT-TO-HIRE AND DIRECT HIRE PLACEMENT FOR JOB SEEKERS IN THE FOLLOWING BUSINESS SECTORS:Company DescriptionWE LOVE HELPING OTHERS ADVANCE THEIR CAREERS. NOTHING MEANS MORE TO US THAN YOUR SUCCESS.\r
Our approach is rooted in developing deep and meaningful personal relationships with jobs seekers who have strong work ethics.\r
When you engage The Phillip Charles Group, you will work with well-established and trusted professionals who are chiefly focused on delivering job opportunities that are driven by your particular skills, interests and culture fit to help you find the right position.\r
THE PHILLIP CHARLES GROUP SPECIALIZES IN TEMPORARY, CONTRACT-TO-HIRE AND DIRECT HIRE PLACEMENT FOR JOB SEEKERS IN THE FOLLOWING BUSINESS SECTORS: