Customer Experience Specialist

2 weeks ago

City of Industry, United States Brighton Full time
Job DescriptionJob Description

About Us:

At Brighton Collectibles, we're not just about fashion and accessories; we're about creating memorable moments for our customers. Our brand is all about expressing the art of individuality and celebrating personal style. We're searching for a Customer Experience Associate to join our team. 


The Role:

As Customer Experience Associate, you'll be at the forefront of creating exceptional customer experiences. You'll connect with customers that shop in our Brighton Collectible stores, our e-commerce site and who shop with our specialty retail customers that are independently owned.  You will be the voice behind the brand, connecting through various digital channels, ensuring that their journey with Brighton is nothing short of amazing. You're not just solving problems; you're building relationships and making a real impact.


What You'll Do:

  • Digital Engagement: Interact with customers via email, in a tech-savvy, modern way.

  • Problem-Solving: Tackle customer inquiries and issues with innovation and efficiency.

  • Product Mastery: Become a Brighton product expert and guide customers to their perfect style.

  • Feedback Loop: Collect and share valuable customer insights to help us continually improve.


Who We're Looking For:

  • 2+ years of customer service experience

  • Empathetic Wordsmith: You don't just write to respond; you empathize, and have the ability to connect with words and can express them effortlessly.

  • Professional Communication:  Articulate, experience communicating in a thoughtful, kind manner that fits our culture.   

  • Customer-Centric: You're obsessed with customer satisfaction and can turn any situation into a positive experience.  You’re compassionate, understanding, friendly, happy, and efficient to help find the answers with the utmost satisfaction.

  • Digital Experience: You're comfortable with digital tools, and the fast-paced world of online customer service.

  • Learning Enthusiast: You thrive on staying up-to-date with industry trends and product knowledge.

  • Problem-Solver: You approach challenges with a modern, innovative mindset.

  • Team Player: You collaborate effectively within a diverse team.

 

Why Join Brighton:


Innovation Culture: We're always exploring new ways to enhance the customer experience, and we welcome your fresh ideas.

Entrepreneurial Spirited: Brighton is a place dedicated to helping you reach your full potential.

Inclusive Environment: We celebrate diversity and believe in a workplace where everyone can be their authentic selves.


Ready to learn more?


If you're passionate about creating unforgettable moments for our customers, we invite you to learn about our values and our culture to redefine customer service together.

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