Customer Experience Associate

3 weeks ago

Oklahoma City, United States VASA Fitness Full time
Job Description

POSITION DESCRIPTION


POSITION TITLE: Member Experience Specialist (MES)


FLSA STATUS:      Hourly


COMPENSATION: Base rate of $11.30 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales


 


Bilingual Spanish speakers are encouraged to apply


 


JOIN OUR TEAM


 


At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.


BENEFITS


We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.



  • 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
  • 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)

Come join VASA Fitness and work with a passionate, fun, and united team


We are proud to be a 'Great Place to Work' certified company


PURPOSE


 


The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.


 


DELIVERABLES



  • Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Greets guests and members with a smile, eye contact, and courteous tone.
  • Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

  • Manager-Customer Experience

    4 weeks ago

    Oklahoma City, Oklahoma, United States Sonic Full time

    The Customer Experience Manager will focus on understanding SONIC guests' experience -- discovering guest needs and crafting interactions that drive desired outcomes to satisfy those needs. You will incorporate various touch points across several mediums to build scalable interactions that exceed guest expectations. You will identify guest pain points, root...

  • Customer Experience Associate

    2 weeks ago

    Kansas City, United States Hertz Full time

    Job Description The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Vice President Customer Experience

    4 weeks ago

    Oklahoma City, Oklahoma, United States Lumen Full time

    About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen's commitment to workplace inclusion and employee support...

  • Customer Experience Associate

    3 weeks ago

    Oklahoma City, OK, United States VASA Fitness Full time

    POSITION DESCRIPTION   POSITION TITLE:      Member Experience Specialist (MES) FLSA STATUS:           Non-Exempt, Hourly COMPENSATION:      Base rate is $11.30 per hour + Commission Opportunities! SCHEDULE:                Opening and Closing shifts available!   JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience...

  • Customer Experience Associate

    5 days ago

    Kansas City, MO, 64101, Jackson County, MO, United States Hertz Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service Associate

    4 weeks ago

    Oklahoma City, United States YMCA OF GREATER OKLAHOMA CITY Full time

    Respond to and resolve customer service inquiries requests or complaints; work directly with sales personnel to maintain customer accounts as necessary. PRIMARY DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time...

  • Customer Service Associate

    4 weeks ago

    Oklahoma City, Oklahoma, United States YMCA OF GREATER OKLAHOMA CITY Full time

    Respond to and resolve customer service inquiries requests or complaints; work directly with sales personnel to maintain customer accounts as necessary. PRIMARY DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time...

  • Customer Experience Specialist

    5 days ago

    Jefferson City, United States Veterans United Full time

    As a Customer Experience Specialist, you will be responsible for maintaining our relationship with customers after an insurance policy has been issued by Veterans United Insurance (VUI) and handling other service-related inquiries and calls. You are also responsible for finding opportunities to bundle our customers insurance needs, offering additional...

  • Associate Attorney with Insurance Defense Litigation Experience

    4 weeks ago

    Oklahoma City, United States Elite Sourcing LLC Full time

    Job DescriptionJob DescriptionElite Sourcing has been retained to find an Associate Attorney with Insurance Defense Litigation experience – Oklahoma City – salary range $80K-$95K - DOE  Hybrid Position.Qualifications:2+ Years Insurance Defense Litigation ExperienceLitigation Experience in oil/gasEmployment LawWhy Choose this opportunity?Great salary...

  • Customer Experience Specialist

    1 week ago

    Jefferson City, United States Veterans United Full time

    As a Customer Experience Specialist, you will be responsible for maintaining our relationship with customers after an insurance policy has been issued by Veterans United Insurance (VUI) and handling other service-related inquiries and calls. You are also responsible for finding opportunities to bundle our customers’ insurance needs, offering additional...

  • Customer Experience Salt Lake>

    4 days ago

    West Valley City, United States Five Below Full time

    Five Below - JobID: JR41278 [Department Manager] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while the Manager on Duty; Ensure all associates and managers are Wowing the Customer through personal contact with customers; Train the staff on the High Fives of Customer Service; Maintain the store...

  • Marketing Associate

    3 weeks ago

    Oklahoma City, United States Omega Consultants Inc Full time

    With years of experience in the communication field, Omega Consultants has created relationship-based methods focused on our innovative marketing outreach techniques. There is no secret to our success. We simply build genuine, respectful, and transparent relationships with our clients and exceed their expectations. Our mission is to teach all our Marketing...

  • Customer Experience Specialist

    3 weeks ago

    Salt Lake City, United States Daltile Part time $18 - $21

    Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part Time to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems...

  • Customer Experience Specialist

    7 days ago

    Salt Lake City, United States Daltile Part time $18 - $25

    25hours a week3 Saturdays of the month required for 4 hours.Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part-time to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assisting showroom efforts with lead generation and business research/development while...

  • Full Time Customer Relations Representative

    7 days ago

    Oklahoma City, United States Omega Consultants Full time

    Job DescriptionJob DescriptionAt Omega Consultants, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Full Time Customer Relations Representative Team. Their determined efforts in providing our clients with excellent customer service has overall...

  • Branch Associate

    2 weeks ago

    Oklahoma City, United States Locke Supply Co Full time

    Job DescriptionJob DescriptionThe Right FitWe're looking for motivated individuals who have a passion for sales, customer service, and desire advancement opportunities. High Character is at the Core of the Locke Supply CultureWho is Locke Supply?Locke Supply is an ESOP- 100% Employee Owned.Locke Supply is the most progressive supply house in the...

  • Branch Associate

    3 weeks ago

    Oklahoma City, United States Locke Supply Co Full time

    Job DescriptionJob DescriptionThe Right FitWe're looking for motivated individuals who have a passion for sales, customer service, and desire advancement opportunities. High Character is at the Core of the Locke Supply CultureWho is Locke Supply?Locke Supply is an ESOP- 100% Employee Owned.Locke Supply is the most progressive supply house in the...

  • Branch Associate

    4 weeks ago

    Oklahoma City, United States Locke Supply Co Full time

    Job DescriptionJob DescriptionThe Right FitWe're looking for motivated individuals who have a passion for sales, customer service, and desire advancement opportunities. High Character is at the Core of the Locke Supply CultureWho is Locke Supply?Locke Supply is an ESOP- 100% Employee Owned.Locke Supply is the most progressive supply house in the...

  • Sales Associate

    2 weeks ago

    Oklahoma City, United States Primetime Business Consultants Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesCareer Growth OpportunitiesFun and Energetic EnvironmentOngoing training Job SummaryWe are seeking a friendly and service-oriented Sales Associate to join our team! As a Sales Associate, you will assist customers with their shopping needs and ensure an excellent shopping experience....

  • Sales Associate

    2 weeks ago

    Oklahoma City, United States Magnolia Soap and Bath Full time

    Job DescriptionJob DescriptionJob Title: Full-Time/Part-Time/Seasonal Sales Associate & Bath Product MakerWEEKEND AVAILABILITY REQUIRED*FULL-TIME & PART-TIMEAVAILABILESummary:Join our team as a dynamic Part-Time/Seasonal Sales Associate and Bath Product Maker. This role combines exceptional customer service with crafting high-quality bath...