Community Outreach Coordinator
2 months ago
In support of Indiana Medicaid member engagement for the Indiana PathWays for Aging programs, this role is a member of the Health, Education and Access Team (HEAT). This role represents UnitedHealthcare Community Plan while educating and informing enrolled members on a variety of topics related to health, well-being, and navigation of the health care system. Bilingual candidates are encouraged to apply.
- Represent United Healthcare Community Plan by promoting its core values and services
- Follow detailed policies and procedures while completing new member health needs screenings, thoroughly documenting interactions with members and the friends or family members who support them
- Conduct other outbound telephonic campaigns as directed
- Educate and inform people of diverse backgrounds and cultures
- Collaborate across the team and with health plan leadership to share barriers and best practices that impact the lives of our members
Required Qualifications:
- Two or more years of education and/or experience in a customer-facing role
- Ability to effectively work in a 100% remote/work-at-home environment
- Willing to work a flexible 40-hour week, including occasional evenings and weekends
- Excellent organizational skills
- Self-directed and independent in completing tasks
- Professional communication skills in both verbal and written form
- Attention to detail and accuracy
- Flexible to adjust job responsibilities as the position evolves
Preferred Qualifications:
- Community Health Worker certification
- Advanced skill set working with Excel (sorting, filtering, pivot tables)
- Experience working with the following populations:
- Individuals who are aged, blind, or disabled
- People of diverse backgrounds
- Health professionals and providers
- Managed Care Entities and/or commercial health insurance
- Bilingual in Spanish, Burmese, Arabic, or French Creole
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