Customer Experience Leader

4 weeks ago


Charlotte, United States KEMP USA LLC Full time
Job DescriptionJob Description

Rapidly growing wholesale company seeks a  hands-on enthusiastic Customer Experience Specialist for in house role. You will be working with our talented team to manage customers and fulfill orders. It is very important that you be a detail-oriented person who has an interest in growing professionally and excellent with accuracy. This is a great opportunity for a well-rounded admin or order processor to grow.

This role will have a direct impact on company growth and will have exposure to all process within a small company. A little bit of everything is needed so here is an opportunity to grow your skill set. This company believes in promoting from within.

Your day would break out something like: 30% typing new orders, 30% pulling orders/assembling orders & 40% Customer Service & follow up. 

Requirements:

  • Customer Service mindset
  • Office experience in manufacturing environment
  • Excellent Computer Skills
  • QuickBooks desktop knowledge.
  • Microsoft Outlook, Word & Excel & google suite software
  • Data Entry
  • Excellent work ethic

Duties Include:

  • Typing Orders
  • Responding to Customer inquiries
  • Fulfilling orders, recording and organizing related shipment information.
  • Invoicing all orders in QuickBooks & entering information in customer portals
  • Helping out in warehouse & assembly when needed
  • Working together as a team to accomplish any important tasks that may arise.

NO REMOTE WORK This is an in-office position located near NODA.

Job Type: Full-time

The company offers: 8 paid holidays, PTO, health insurance, Bonus & flex schedule in off season.

Company DescriptionA growing manufacturer of Lifeguard and EMS equipment which is quickly becoming a name brand in the industry.Company DescriptionA growing manufacturer of Lifeguard and EMS equipment which is quickly becoming a name brand in the industry.

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