Current jobs related to Customer Experience - Charlotte - Freedom Financial Network

  • Director, Customer Experience

    2 months ago

    Charlotte, United States Caesarstone Full time

    The Director of Customer Experience oversees the development and implementation of company-wide initiatives that improve customer relations and brand loyalty. They use their leadership and planning skills to develop goals that can help improve customer experience. This role is responsible for overseeing the progress of various customer-facing departments,...

  • Customer Experience Coordinator

    22 hours ago

    Charlotte, North Carolina, United States TJ Maxx Full time

    Customer Experience CoordinatorAs a Customer Experience Coordinator at TJ Maxx, you will play a key role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Train and mentor associates on front-end principles to provide personalized customer serviceCoach associates on promoting loyalty...

  • Customer Experience Director

    1 week ago

    Charlotte, North Carolina, United States Caesarstone Full time

    Job DescriptionJob Title: Director, Customer ExperienceJob Summary:We are seeking a highly skilled and experienced Director of Customer Experience to lead our customer-facing teams and develop strategies to improve customer satisfaction and loyalty. The successful candidate will have a proven track record of driving customer experience initiatives and will...

  • Customer Experience Lead

    2 weeks ago

    Charlotte, North Carolina, United States Lumen Technologies Australia Pty Full time

    About the RoleLumen Technologies Australia Pty is seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer care support to our clients.Key ResponsibilitiesAct as the single point of contact for multiple customer accounts, providing highly...

  • Customer Experience Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Leading Edge Connections Full time

    **Job Title:** Customer Experience Specialist**Job Summary:**We are seeking a skilled Customer Experience Specialist to join our dynamic team at Leading Edge Connections. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and creating a positive experience for our clients.**Key...

  • Customer Experience Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Joerns Healthcare Full time

    Job SummaryWe are seeking a highly skilled Customer Operations Specialist to join our team at Joerns Healthcare. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesInbound Call Management: Respond to...

  • Customer Experience Agent

    2 weeks ago

    Charlotte, United States Leading Edge Connections Full time

    Job Title: Customer Experience Agent Location: Charlotte, NC (Onsite) Company: ProForce Pest Control Compensation: $18-$20/hour + Commission Hours: Full-Time (40 hours/week) Benefits: Standard benefits options available About Us: Founded in 2013, ProForce Pest Control is a customer-centric and technology-driven company that is revolutionizing the pest...

  • Customer Experience Representative

    6 days ago

    Charlotte, North Carolina, United States Robinhood Full time

    About the Role:We are seeking a highly skilled and empathetic Customer Experience Representative to join our team at Robinhood. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers through various...

  • Customer Experience Coordinator

    3 days ago

    Charlotte, North Carolina, United States TJX Companies Full time

    About the RoleWe're seeking a talented Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and creating a memorable shopping experience for our customers.Key ResponsibilitiesProvide personalized service to customers, responding to their needs and...

  • Customer Experience Representative

    2 months ago

    Charlotte, United States 1800lighting Full time

    Customer Experience Representative Description Make your future brighter by joining the **Capitol Lighting** team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924. We're looking for a **Customer Experience Representative** for our **Charlotte,...

  • Customer Experience Coordinator

    4 hours ago

    Charlotte, North Carolina, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...

  • Customer Experience Associate

    3 weeks ago

    Charlotte, United States Power Utility Products Co Full time

    Job DescriptionJob DescriptionDescription:This position is a fit for someone who is eager and has the potential to grow into a sales role. This position offers a dynamic blend of customer service and sales support, giving you the chance to immerse yourself in our business, products, and customer base. You'll start by handling various operational,...

  • Customer Experience Specialist

    5 months ago

    Charlotte, United States Cottonwoodres Full time

    **Customer Experience Specialist** at Cottonwood Residential Charlotte, North Carolina, United States ***Hiring Immediately! Part-time Customer Experience/Leasing Specialist for Cottonwood Reserve in Charlotte, NC!*** ***In this role you will work part-time.*** **As a Customer Experience/Leasing Specialist you:** * Put your upbeat attitude, communication...

  • Customer Experience Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Berger Allied Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Berger Allied. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our internal and external customers, ensuring a positive and memorable experience.Key ResponsibilitiesServe as...

  • Customer Experience Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Dutch Miller Kia of Charlotte Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Associate to join our team at Dutch Miller Kia of Charlotte. As the face of our dealership, you will be responsible for providing exceptional customer service and driving sales.Key ResponsibilitiesMaster the knowledge of our vehicles, finance options, and sales process to provide...

  • Customer Experience Coordinator

    1 week ago

    Charlotte, North Carolina, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...

  • Customer Experience Expert

    1 week ago

    Charlotte, North Carolina, United States TDCX Inc. Full time

    {"title": "Customer Experience Expert", "content": "Unlock Your Potential with TDCX Inc.We are seeking a highly skilled Customer Experience Expert to join our team at TDCX Inc. in Malaysia. As a key member of our operations team, you will play a crucial role in ensuring exceptional customer experiences across various channels.Key Responsibilities:Monitor and...

  • Customer Experience Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Kiefer Aquatics Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Kiefer Aquatics. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to the overall success of our retail store.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Experience Ambassador

    1 week ago

    Charlotte, North Carolina, United States Patagonia Full time

    About the Role:As a Customer Experience Guide at Patagonia, you will be the embodiment of our brand for our customers in our retail stores. You will learn about our products, share your passion for the community, and work to protect the local environment.Key Responsibilities:Learn about our products and share your knowledge with customersDevelop a deep...

  • Customer Experience Advocate

    15 hours ago

    Charlotte, North Carolina, United States Veterinary Emergency Group Full time

    Customer Experience AdvocateAt Veterinary Emergency Group, we are revolutionizing the veterinary emergency experience. Our mission is to provide exceptional care and service to our patients and their owners. We are seeking a Customer Experience Advocate to join our team.Key Responsibilities:Provide top-notch customer service in a fast-paced emergency...

Customer Experience

4 months ago

Charlotte, United States Freedom Financial Network Full time

**Customer Experience (CX) Product Owner**

**Job Description**

**The Opportunity:**

Freedom Financial Network is seeking a Customer Experience (CX) Product Owner for the Enterprise Applications Platform Team. This role provides vision, technical leadership, and overall responsibility for the Customer Experience product development efforts within IT and the Enterprise Applications team supporting our Genesys Cloud and Verint platforms.

**How Youll Contribute:**

* Own the process of driving the organization to best practices. Demonstrate strong functional and influential skills in communicating to senior management stakeholders across the organization.

* Lead development activities in a cross-functional agile environment, including teams spanning the enterprise and third-party vendors.

* Identify opportunities for operational improvements across Freedoms various business partners and business application teams

* Maintaining the teams product development backlog to ensure clear requirements are provided to the technical teams

* Proactively identify and communicate regarding blockers, dependencies, risks, and status to all stakeholders.

* Demonstrate strong prioritization and focus skills with multitasking and competing priorities, and know how to make the right trade-offs.

* Liaise well with IT teams, Project Managers, and various business partners upstream/downstream to influence accuracy and efficiency in CX deployments

* Demonstrate excellent verbal and written communication with advanced presentation skills ensuring that complex ideas, thoughts, and visions can be communicated effectively.

* Thrive in a highly collaborative environment.

**What Youll Bring:**

* Bachelors degree in Engineering, Computer Science, or equivalent experience.

* Minimum of seven (7) years experience in designing, developing, building, and implementing software in a team environment

* 5+ years of hands-on experience as a technical lead developing CX integrations in a scalable environment

* 3-5 years experience working as a product owner or 5+ years as an IT Analyst working in a product-oriented organization

* A demonstrated ability to analyze, design, develop and troubleshoot enterprise integrations

* Deep understanding and deployment experience with Genesys Cloud and Verint platform capabilities.

* Strong object-oriented programming experience with understanding of algorithms, data structures, and design patterns

* Understanding of operating system, virtual machine architecture and concepts

* Understanding of distributed version control systems such as Git, Bitbucket

* Understanding of test coverage and code review tools

* Understanding of automated test methodologies and tools (Junit, Selenium, Cypress.io, Webdriver, TestComplete)

* Ability to influence, motivate and ensure execution

**PREFERRED/DESIRED SKILLS:**

* Understanding of HTML5 and modern JavaScript libraries developing front end systems (Node.js, React/Vue/Angular)

* Understanding of web-based APIs, such as RESTful and SOAP services

* Understanding of languages such as Javascript, Go, Python, Rust, C#, Java,

* Understanding of relational (MSSQL, Postgres) and non-relational databases (MongoDB, DocumentDB, DynamoDB)

* Understanding of Cloud distribution platforms (AWS, Google Cloud Platform, Azure) and docker containerization

* Familiarity with CI/CD mechanisms: Gitlab.com CI, Jenkins, BitBucket Pipelines

* Familiarity with various design and architectural patterns common in omni-channel telephony systems

* Familiarity with contact/call center and financial services business scenarios and technologies

* Familiarity with Microsoft SQL Server

* Familiarity with Genesys ICWS/Genesys Cloud API

* Familiarity and experience with Twilio

* Familiarity with queue-based messaging architecture (kafka, rabbitmq, ZeroMQ)

* Familiarity with Salesforce

* Experience working in an agile environment

* Professional Scrum Product Owner (PSPO) or Certified SAFe Product Owner certifications a plus

* Experience with JIRA and other related issue & product tracking software

* Experience within the Financial Services domain, or other regulated industries

* Experienced in integrating internal and external 3 rd party applications using best practices

* Experience working in a high scale, team-oriented, and fast-paced environment

* Genesys Cloud and Verint technical Certifications are a plus.

Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks dont: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education.

With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business.

Driven by our core values, were passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry.

And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few.

**Attention Agencies & Search Firms:** We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFNs Talent Acquisition leader.

**Application Instructions**

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

*X***Share This Page**

**Customer Experience (CX) Product Owner**

Share link. Copy this URL: **Email Direct**

Your email has been sent

|

**Posted**: 2/8/2022

**Job Status**: Full Time

**Job Reference #**: ohRtifwD-CEmjXfw0