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Senior Customer Experience Partner
4 months ago
Senior Customer Experience Partner
The Woodlands, TX or Charlotte, NC
Are you ready to embark on a journey with one of the world's foremost leaders in integrated logistics?
Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
What we Offer:
Dynamic Environment: Work in a high-paced environment where every day brings new challenges and opportunities.
Valued & Recognized: Join a culture where your efforts are valued, recognized, and rewarded.
Collaborative Spirit: Join forces with amazing colleagues who share a deep commitment to our values and go the extra mile for our customers, society, and each other.
About the role:
Are you passionate about building strong relationships with customers? Do you thrive in delivering exceptional service while maximizing sales opportunities? If so, we have an exciting opportunity for you to join our team as a Senior Customer Experience Partner.
At Maersk, we believe in putting our customers first. As a Senior Customer Experience Partner, you will play a pivotal role in understanding our customers' businesses, providing excellent service, and driving sales growth. You'll have the chance to work with a diverse range of customers, from handling many accounts to managing larger, more complex clients with significant business impact.
In this role:
You will understand our customers' business requirements and execute according to defined procedures and metrics.
You will build and nurture long-term relationships with customers and internal teams.
You will proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
You will maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
You will present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
You will act as a liaison between our team and clients to improve understanding and communication.
To thrive in this role, you'll need:
Strong technical skills, including familiarity with Maersk systems and MS Office tools.
Excellent communication skills, both written and verbal.
A customer-focused mindset and the ability to work well under pressure.
A solid understanding of logistics and supply chain management.
Experience in transportation or logistics, with at least 3-5 years in SCM or a related industry.
Client or program management experience is a plus.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Let's sail towards a brighter, more sustainable future with Maersk.
Job Type: Full Time
Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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