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Store Customer Experience Specialist
3 months ago
Job ID:
241879
Date posted:
29/05/2024Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
You'll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.•Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.•Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.•Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.•Integrating customer insight and feedback into key decision-making processes.•Presenting learnings and insights at store meetings and forums.•Driving and supporting sustainability initiatives within the Charlotte market.
Apply now
JOB TYPE - Permanent, Full-timeBENEFITS ELIGIBLE? YesHOURS - 38-40 hrs/wk. Open availability Monday-Sunday required including nights, holidays and weekends.
The hourly pay range for this position is $19.19 - $27.29
Whether you're part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.*eligible starting at only 20 hrs/wk
QUALIFICATIONS
2 years of experience working with multichannel customer journeys and customer supportPrevious retail experienceExperience analyzing, planning and measuring performance
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