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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. Your goal will be to ensure customer satisfaction, loyalty, and retention.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media
- Resolve customer complaints and issues in a fair and timely manner
- Provide product/service information and solutions to customers
- Process orders, returns, and exchanges
- Escalate complex issues to senior representatives or management
- Maintain accurate records of customer interactions
- Meet or exceed customer service performance metrics
- Collaborate with internal teams to resolve customer issues
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and accuracy
- Proficiency in CRM software and technology
Working Hours:
- Full-time position, 40 hours per week
- Shifts may vary, including evenings, weekends, and holidays
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Recognition and rewards for outstanding performance
If you are passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter.
